Showroom Manager

4 weeks ago

London, Greater London, United Kingdom Shaw Full time

Job Title

Shaw Contract Showroom Manager - UK

Position Overview

As a key member of our team, you will be responsible for creating a welcoming showroom environment that showcases our high-quality products and provides an exceptional customer experience. You will work closely with our sales team to establish a positive and brand-consistent customer experience, while maintaining a facility that reinforces dealer education and drives sales wins.

Responsibilities:

  • Welcome all showroom guests and create a positive and brand-consistent customer experience.
  • Represent the company in a manner that ensures a customer experience consistent with the Shaw brand values.
  • Maintain a facility that exhibits a positive customer experience and high-quality products to customers.
  • Collaborate with marketing to design special events and execute them to ensure brand experience consistency.
  • Provide assistance with customer visits and present product to scheduled visitors when the sales team is unavailable.
  • Maintain the showroom calendar and effectively facilitate schedules in the showroom.
  • Notify the sales team of major events, installs, etc.
  • Seek new ideas to make the space more functional for the needs of the sales region.
  • Assist in new product launches.
  • Maintain the overall appearance of the showroom, including management of cleaning service, flower/plant service, and building services.
  • Interact with leasing company and other vendors to facilitate necessary showroom duties.
  • Provide the sales team with weekly reports on showroom activity and send monthly reports to Marketing.
  • Schedule caterers, set up, and clean up per sales team requests and individual customer needs.
  • Aid in facility setup and cleanup for training activities.
  • Assist with sales meetings, trainings, division meetings, product launch events, and other showroom meetings as requested by RVP and/or Marketing.
  • Present product to walk-in visitors and provide requested literature and information.
  • Maintain an adequate supply of literature and finish samples in the facility.
  • Keep all sales tools and materials current, complete, and available for immediate use.
  • Maintain and order all office supplies, equipment supplies, and café supplies.
  • Effectively manage facility invoices and drive showroom cost efficiencies.
  • Develop relationships and maintain contact with vendors.
  • Handle incoming and outgoing correspondence and packages.
  • Develop a relationship with the sales team as an integral team member.
  • Be knowledgeable of distribution and sales coverage in the market.
  • Provide product and service information to dealers, the A&D community, and end-users in person and by phone.
  • Arrange packing and shipment of samples.

Qualifications:

  • Experience in providing an exceptional in-person customer service experience for a premium brand or relevant showroom experience.
  • Organization skills, accuracy, and great attention to detail.

Preferred Qualifications:

  • Project management, showroom management, facilities management, front desk hospitality, or interior design experience.
  • Understanding of industry language, manufacturer/dealer structure, the role of A&D in the selling process.
  • College degree.
  • Previous showroom sales experience preferred.

Competencies:

  • Deliver Compelling Communication.
  • Demonstrate Good Judgment.
  • Build Customer Satisfaction.
  • Build Trusting Relationships.

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces, and outdoor environments. Leveraging strengths in design, innovation, and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo, and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.

Work Shift

7.5 hour day shift

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

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