Experienced Showroom Manager Lead

4 days ago

London, Greater London, United Kingdom King Living Full time

Established in 1977, King Living has been pioneering quality Australian design, constantly pushing the boundaries of what furniture can achieve. Our products are designed to adapt to changing lifestyles and last for generations, combining innovation with traditional craftsmanship.

The company has grown from a homegrown business into a global brand, with family ownership and management based in Sydney. Our showrooms and manufacturing facilities span across Australia, New Zealand, the UK, Canada, USA, Singapore, Malaysia, China, and Thailand.

About This Opportunity

We seek an experienced, organized Assistant Manager to lead, mentor, and motivate our team at our Tottenham Court Rd Showroom.

As one of our brand ambassadors, you will be personable, positive, dynamic, proactive, and able to engage effectively with the team, key stakeholders, and customers, building strong relationships to deliver exceptional customer experiences.

In this role, you will drive the team towards achieving sales targets, ensure seamless operations on a 7-day schedule, manage personnel, and oversee stock management.

The Role Requirements:
  • Maintain and support daily showroom operations according to King Living standards, adhering to policies and procedures, including Work, Health & Safety.
  • In the absence of the Showroom Manager, conduct daily team meetings to provide updates on pricing, packages, product changes, sales targets, and promotions.
  • Present the showroom and our products to the highest standard and provide outstanding customer service.
  • Effectively manage the team to achieve business objectives, facilitate ongoing product and sales training, and foster a collaborative culture.
  • Liaise and facilitate smooth stock replenishment in partnership with our supply chain team.
  • Establish and build customer relationships, manage and resolve customer complaints as needed, and collaborate with the Showroom Manager.
  • Ensure marketing materials are set up in line with Marketing and Brand requirements, including window decals and point-of-sale displays.
  • Stay informed about competitor product offerings and promotions.
Your Qualifications:

To succeed, you will possess confidence in customer interactions, experience in supporting and managing teams, a focus on driving results, expertise in training and product knowledge, and exceptional sales skills.

  • A minimum of 3-5 years of experience in a similar role, preferably within the furniture industry.
  • A strong mentoring and coaching leadership style to promote, motivate, and build a cohesive team culture.
  • Ability to understand store budgets and effectively manage an operational showroom.
  • Experience working with textiles, furniture design, or interior design would be advantageous.
  • A team player who is flexible and adaptable to assist the greater team when required.
  • An intermediate level of computer skills, including the Microsoft Office suite and SAP.
What We Offer:

KLCBD net salary: $100,000 - $150,000 per year, depending on your qualifications and experience, plus commission.
King Living is an ideal place to grow and develop opportunities as we continue to expand globally. You will receive career development and ongoing product training, generous employee discounts, the opportunity to earn a team-based commission (uncapped) and individual and showroom bonuses, discounted health insurance and retail brands, paid parental leave, and access to an Employee Assistance Program to support your ongoing health and wellbeing.

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