Customer Service Representative

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Role: Showroom Host (Maternity Cover)

Location: Mercedes-Benz & SMART of Bolton

Hours: Full-time Monday to Friday

Salary: National Minimum wage

Benefits: 25 days annual leave plus bank holidays, life assurance and pension scheme , discounted car purchase scheme, servicing and bodyshop services, discounted shopping portal and more

About the Role

As the first point of contact for customers and visitors, you will provide a warm welcome and ensure a great experience in our dealership. You will be based on reception, taking inbound calls, transferring calls, speaking to customers, and supporting the dealership with any administration duties as required.

Key Responsibilities

  • Greet all dealership visitors in a friendly and professional manner, assisting with queries and passing to the relevant department or team member
  • Take phone calls and respond to queries as appropriate, transferring to the correct individual or team
  • Provide refreshments for dealership visitors and ensure the seating and refreshment area is tidy and fully stocked
  • Deal with incoming and outgoing mail and deliveries
  • Assist with administrative tasks as required

About Us

Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular and celebrated car, van, truck and motorbike manufacturers. We are passionate about our people and our customers, and we offer huge opportunities for career development and growth.

What We Offer

We offer a competitive salary, 25 days annual leave plus bank holidays, life assurance and pension scheme , discounted car purchase scheme, servicing and bodyshop services, discounted shopping portal and more.

How to Apply

If you would like to know more about this opportunity, or a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Equal Opportunities

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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