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Business Centre Director

2 months ago

Haverhill, Suffolk, United Kingdom Bolt-On Recruitment Full time
About the Role

We are seeking a highly skilled and experienced Business Centre Manager to lead the operations, sales, and marketing efforts at a purpose-built business hub in Suffolk. As the face of the centre, you will play a pivotal part in driving the financial and operational success of the centre while enhancing its reputation as a leading destination for business growth.

Key Responsibilities
  • Act as the primary point of contact for local, regional, and national stakeholders, promoting the centre's offerings and enhancing its reputation for excellence.
  • Lead sales, marketing, and operational activities to attract new clients and retain existing occupiers, ensuring all aspects of sales and marketing are executed to maximise revenue.
  • Build and maintain strong relationships with stakeholders, including clients, partners, and suppliers.
  • Oversee the financial performance of the centre, ensuring all expenses are managed within budgetary guidelines and recommending cost-saving measures.
  • Provide regular financial management information, including monthly billing, revenue collection, and financial reporting.
  • Identify and implement opportunities to generate additional revenue streams, promoting available space within the centre and targeting potential clients through networking and collaboration with public sector and investment bodies.
  • Develop and implement marketing initiatives and collateral tailored to the centre, ensuring an up-to-date awareness of the services, projects, and expertise offered to effectively promote them to clients and partners.
  • Maintain the centre's facilities to the highest standards, fostering a culture of exceptional customer care and encouraging feedback from both staff and tenants to continuously improve service quality.
  • Lead and manage a team of three staff members, along with any temporary workers, promoting a collaborative and supportive work environment that motivates and empowers the team to achieve their best.
Requirements
  • Proven track record of exceeding sales targets and driving revenue growth within a Business Centre environment.
  • Strong negotiation skills, with a history of securing favourable terms in a previous role.
  • Demonstrated ability to develop and execute effective sales and marketing strategies.
  • Excellent account management skills, with a focus on fulfilling contractual obligations and meeting KPIs.
  • Refined networking abilities, capable of identifying and capitalising on revenue opportunities.
  • Strong leadership skills, with the ability to motivate and manage a team to maximise performance.
  • High attention to detail and a strong sense of responsibility.
  • Excellent organisational and administrative skills.
  • Strong communication skills, with the ability to be both tactful and persuasive.
  • Highly self-motivated, proactive, and eager to contribute to the company's broader success.
  • Client-focused with a commitment to delivering outstanding customer service.
  • Ability to work under pressure and effectively multitask.
  • Strong team player and capable team leader.
Working Hours

37.5 hours per week, Monday to Friday, 9am to 5pm.