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Assistant Centre Manager

1 month ago

Haverhill, United Kingdom Oxford Innovation Space Full time
Main Responsibilities

The Assistant Centre Manager plays a crucial role in enhancing the sales, community engagement, operational, and financial performance of the centre. This includes:

Operational:
  • Assisting in setting, monitoring, and developing building presentation standards, including cleanliness, health and safety, and security.
  • Ensuring compliance with Health and Safety at Work Act, with support from 'Operations'.
  • Maintaining and delivering the Planned Preventative Maintenance (PPM) schedule.
  • Managing procurement and contractors.
  • Implementing standard operating procedures.
  • Maintaining Centre Asset register & Contract Database.
  • Overseeing maintenance and managing assets, stock, and inventory.
  • Setting up and maintaining in-house IT systems.
  • Ensuring compliance with GDPR and Money Laundering Regulations.
  • Maintaining records for ISO9001:2015 & ISO14001.
  • Developing a culture of quality service and customer care.
  • Ensuring competent staff are on duty in the Centre Manager's absence.
  • Attending training courses and meetings.
Financial:
  • Supporting financial management, including invoicing and debt management.
  • Assisting in budget planning and financial reporting.
  • Reconciling invoices for audit compliance.
Team Development:
  • Assisting with team management and recruitment.
  • Coaching the centre management team to ensure high customer service standards.
Sales and Marketing:
  • Promoting available space and generating revenue.
  • Identifying additional revenue opportunities.
  • Promoting Oxford Innovation Space's services.
  • Developing a community of entrepreneurs.
  • Maintaining awareness of clients' business performance.
  • Assisting in event preparation and marketing initiatives.

Requirements:

  • Experience in operational running of a similar asset.
  • Management skills to lead a team in a service environment.
  • Negotiation skills.

Personal Competencies:

  • Attention to detail.
  • Excellent administrative, communication, and organisational skills.
  • Self-motivated and proactive.
  • Client and customer service-focused.
  • Ability to work under pressure and multitask.
  • Team player and leader.
  • IT literate.

What's in it for you?

  • Salary up to £30,000 per annum.
  • 25 days' holiday plus Bank Holidays.
  • Flexible benefits package including pension, life assurance, private medical and dental insurance, health screening, and bicycle purchase.
  • Friendly, informal, and flexible working environment.
  • We are an equal opportunities employer and welcome applications from all backgrounds.