Customer Relationship Portfolio Manager

4 weeks ago

London, Greater London, United Kingdom Taylor & Francis Full time
About This Opportunity

We have an exciting role for a Customer Relationship Portfolio Manager to join our team at Taylor & Francis.

Job Description

This sales role will involve managing a portfolio of higher education academic institutions in London and the South East of England. You will be responsible for developing relationships with lecturers and universities to expand our take-up of textbooks within the Higher Education marketplace.

Key Responsibilities
  • Building a deep understanding of the customer, market, and specific needs to provide a tailored sales service.
  • Planning, scheduling, and carrying out visits to key individuals within educational/institutional organisations to close textbook business and other sales opportunities.
  • Monitoring sales of textbooks by the institutions to ensure expected sales are being achieved.
  • Analysing sales figures, running reports, maintaining a database, and communicating with colleagues in the sales, marketing, and editorial departments on a daily basis.
  • Accurate and timely maintenance of CRM system (Salesforce).
  • Building and maintaining effective external and internal relationships, building profile, and promoting an understanding of the Higher Education sales strategy across the wider business and externally where appropriate.
  • Developing alternative routes to market, including direct sales for print and digital content as appropriate.
  • Providing regular reports on sales activities and bringing any problems/challenges to the attention of the Higher Education Sales manager.
Requirements
  • A self-motivated and organised individual who is comfortable working within a Territory-based sales environment.
  • Strong self-management, time-management and organisation skills.
  • A proven track record in a consultative sales role, ideally within publishing/academia but this is not essential.
  • Excellent communication and negotiation skills.
  • Able to build and develop relationships easily.
  • A genuinely commercial outlook with the ability to make recommendations to support sales targets.
  • A genuine and proven focus on customer satisfaction and service.
  • Experience of using a CRM tool (ideally Salesforce) to manage your workload and pipeline.

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