Customer Success Manager

1 month ago


London, Greater London, United Kingdom Moonfire Ventures LLP Full time
About the Role

We're seeking a seasoned Customer Success Manager to join our team at Moonfire Ventures LLP. As a key member of our Customer Success team, you'll be responsible for proactively managing relationships with a portfolio of customers, defining and setting up processes to provide a delightful experience, and driving renewal and retention.

You'll work closely with Sales and Marketing to build relationships and celebrate customers, and collaborate with Product and Engineering to improve the product and launch new features.

We're looking for someone who is passionate about helping customers and colleagues succeed, with exceptional written and verbal communication skills, and the ability to prioritize and manage multiple tasks in a fast-paced environment.

Key Responsibilities
  • Proactively manage relationships with a portfolio of customers
  • Define and set up processes to provide a delightful customer experience
  • Drive renewal and retention
  • Collaborate with Sales and Marketing to build relationships and celebrate customers
  • Collaborate with Product and Engineering to improve the product and launch new features
What We Offer
  • Competitive compensation
  • Meaningful equity
  • Flexible working schedule
  • 25 days of paid time off per year plus public holidays
  • Top-tier private health and dental insurance
  • Brand new MacBook
  • Budget for books and other resources
Our Commitment to Diversity

We're committed to providing equal opportunities, a diverse and inclusive work environment, and ensuring a fair interview process for everyone. You're welcome to apply no matter your gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.



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