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Execution Specialist
2 months ago
We are seeking an experienced Execution Specialist to join our team at Telstra. As an Execution Specialist, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:
- Manage day-to-day field execution and customer experiences within strict deadlines and operational business rules.
- Demonstrate a deep understanding of customer service and identify customer needs to drive the entire customer experience.
- Actively participate in communication of escalating risk and identifying improvement opportunities.
- Prioritize work effectively in line with business priorities to meet deadlines in a demanding environment.
- Work effectively independently and as part of a team.
- Articulate relevant, timely, accurate, and high-quality communications for exceptional stakeholder management and customer experiences.
- Adapt quickly to change and demonstrate strong attention to detail.
About You:
We are looking for someone with a strong background in delivering field or field workflow execution, excellent communication skills, analytical problem-solving, critical thinking, and proficient stakeholder management and/or customer service expertise.
Continuous improvement, data modeling, and other highly desirable qualifications are also a plus.
If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you.
We encourage applications from people of all abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability.
