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Execution Specialist

4 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Telstra Full time
About the Role

We're seeking a skilled Execution Specialist to join our Global Business Services team. As a key strategic driver of Telstra growth, you'll take ownership of prioritizing and managing day-to-day field execution and customer experiences within strict deadlines, operational business rules, and service level agreements (SLAs).

Key Responsibilities

  • Accountable for prioritizing and managing day-to-day field execution and customer experiences within strict deadlines, operational business rules, and service level agreements (SLAs).
  • Demonstrate a deep understanding of customer service, identify customer needs and potential needs, ensuring it is the driving force behind the entire customer experience.
  • Actively participate in communication of escalating risk and identifying improvement opportunities.
  • Ability to prioritize work effectively in line with business priorities to meet deadlines in a demanding environment.
  • Ability to work effectively independently and as part of a team.
  • Articulate relevant, timely, accurate, and high-quality communications for exceptional stakeholder management and customer experiences, whilst maintaining effective working relationships.
  • Ability to adapt quickly to change.
  • Demonstrate strong attention to detail.

About You

We're looking for someone with a strong background in delivering either field or field workflow execution, strong communication skills, analytical problem-solving, critical thinking, and proficient stakeholder management and/or customer service expertise.

Highly desirable qualifications include continuous improvement, data modeling, and a passion for delivering amazing experiences for customers.