Execution Specialist
4 weeks ago
We're seeking an Execution Specialist to join our Global Business Services team. As a key strategic driver of Telstra growth, you'll take ownership of prioritizing and managing day-to-day field execution and customer experiences within strict deadlines, operational business rules, and service level agreements (SLAs).
Key Responsibilities
- Accountable for prioritizing and managing day-to-day field execution and customer experiences within strict deadlines, operational business rules, and service level agreements (SLAs).
- Demonstrate a deep understanding of customer service, identify customer needs and potential needs, ensuring it is the driving force behind the entire customer experience.
- Actively participate in communication of escalating risk and identifying improvement opportunities.
- Ability to prioritize work effectively in line with business priorities to meet deadlines in a demanding environment.
- Ability to work effectively independently and as part of a team.
- Articulate relevant, timely, accurate, and high-quality communications for exceptional stakeholder management and customer experiences, whilst maintaining effective working relationships.
- Ability to adapt quickly to change.
- Demonstrate strong attention to detail.
About You
We're looking for someone with a strong background in delivering either field or field workflow execution, strong communication skills, analytical problem-solving, critical thinking, and proficient stakeholder management and/or customer service expertise.
Highly desirable qualifications include continuous improvement, data modeling, and experience in collaborating with different people and delivering amazing experiences for the customer.
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