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Hospitality Specialist

1 month ago

Chelsea, Greater London, United Kingdom Harrods Full time

We are seeking a team of hospitality specialists to bring our vision to life. This is your chance to be part of something truly spectacular. Join us in creating memorable experiences that will set the standard for luxury dining worldwide.

About the Role

  • A service focused role, with a key focus of maximising the customer experience and working within the Host team to ensure excellent service.
  • The role will be essential to ensuring that each customer has a sense of a pleasant journey when they visit our restaurants as well as ensuring that seating and covers are being always maximised.
  • You will also:
    • Take and make reservations liaising regularly with the head host and reservations team to ensure all customer bookings are accurate and clear.
    • Maximise covers through reservations and walk-ins, organising yourself efficiently, accommodating walk-ins without fear in taking risks as well as using waitlist where needed.
    • Seating the guests according to the table plan, locating a table that is the right size for the guests, take the guests to the table, and give them menus.
    • Work with the head host and the management team to ensure the smooth running of the restaurant and day to day service.

About You

  • You are an excellent communicator and customer service focused, enjoying greeting customers in a warm and friendly manner remaining attentive throughout their visit, and providing customers with a prompt and efficient service.
  • You are cool, calm, collected even in pressurised situations and able to think on your feet. You are also reliable and work well in a team, being a good listener and supporting others.

About Us

  • Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.
  • Our Promise to You
    • Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
  • In return you'll receive:
    • A competitive salary plus service charge.
    • Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise.
    • Great career opportunities in multiple locations around the UK and going international.
    • This role offers the opportunity to build your expertise in numerous different industries and grow an exciting career within Harrods.
    • Access to a staff Canteen.
    • Up to 30 days' annual leave (including Bank holidays) + your birthday off.
    • Up to 33% Harrods discount.

Uniquely You

  • At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
  • If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.