Cancer Support Worker

6 months ago

Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

We are delighted to offer the opportunity for a Cancer Support Worker to join our team to work alongside the Uro-Oncology Clinical teams.This Band 4 role will be based in Chelsea for 30 hours/week.

For more information regarding this post please contact Rebecca Martin, Lead Nurse or Hannah Doyle, Clinical Nurse Specialist on 020 7352 8171 cordless 1701 or 1350

The Royal Marsden NHS Foundation Trust is a world-renowned cancer centre, offering comprehensive holistic care to patients affected by cancer. As an organisation we care for the greatest number of cancer patients in London. We are well resourced with a skilled multi-professional workforce and established academic links and status. We have a history of innovation in medical treatments and in the field of clinical role development and patient led initiatives. This enables our patients to be diagnosed early and get the treatment and care which is best for their cancer and for their life (MO 1 and 3).

Under the supervision of the Clinical Nurse Specialist (CNS), the main purpose of the AfC Band 4 Support Workers-Care co-ordination, is to support people to navigate the complex health and social care system during and following completion of cancer treatment. The post holder will coordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs; and coordinate care, education and support for people with non-complex care needs. Education and training will be provided for post holders.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Please see job specifications for further information.

Coordinate care by providing a single point of access, including rapid
re-entry into the system for those people identified as having urgent or
specialist needs.
To provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and
make choices that are best for their cancer and their life. A key aspect of the
role involves daily and direct (e.g. face to face and telephone) communication with patients, relatives, carers, and other health and social care professionals.
The information and nature of the communication required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity.
- Triage incoming calls, using a risk assessment framework and initiate

appropriate response according to protocols and individual pathways,
using good communication skills, basic clinical awareness and
appropriate tools and procedures, liaising as appropriate when non
routine and refer complex decisions to the team for assessment and
review.
- Provide basic telephone advice and refer on or sign-post to other

sources of support.
- Coordinate the necessary assessments, appointments or

investigations to fast track people back into the system if required.
- Demonstrate the ability to recognise and respond appropriately when

faced with a sudden deterioration or an emergency situation, alerting
the team or enabling rapid response as appropriate.
- Support information prescription delivery; this role may include printing

information prescriptions, or offering to provide information
prescriptions based on the all-cancers information pathway.
- Communicate and signpost to appropriate needs related information
- Guide people through the use of self-assessment resources.
- Document and monitor all aspects of care coordination and service

delivery, supporting data collection for audit.

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