Hospitality Specialist
2 weeks ago
We are seeking a talented individual to bring our vision to life in the world of luxury hospitality. This is an exceptional opportunity to be part of a passionate and supportive team, creating memorable experiences that set the standard for excellence.
About the Role
As a key member of our Front of House team, you will be responsible for delivering exceptional customer service, ensuring a seamless and elegant dining experience for our guests. Your responsibilities will include:
- Taking food and beverage orders in a professional manner, maximizing sales opportunities while maintaining a discreet approach.
- Organizing and executing mise-en-place duties prior to and after service, adhering to the highest standards.
- Following cash handling procedures and ensuring accurate billing for customers.
- Setting up and clearing tables, maintaining the highest standards of quality and service.
- Ensuring your station and the restaurant run smoothly, upholding Harrods' high standards of quality, service, and productivity.
About You
We are looking for an excellent communicator and customer service-focused individual who can greet customers warmly and provide a prompt and efficient service. You should be cool, calm, and collected in pressurized situations, able to think on your feet and work well in a team. You will also:
- Have a comprehensive knowledge of the restaurant menu and allergens, as well as a good understanding of any specials promotions.
- Engage with and interact comfortably with guests, building a working rapport to ensure a smooth and elegant service experience.
- Display good attention to detail, evident through floor mise-en-place, checklists, and sufficient stock levels.
About Us
Harrods is one of the world's leading luxury department stores, becoming a destination for top designers and the most sought-after brands. Our mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.
Our Promise to You
We offer a friendly environment to inspire your best work, providing abundant opportunities and support to build an exceptional career across our varied specialisms. In return, you will receive:
- A competitive salary plus service charge.
- Great learning and development opportunities.
- Great career opportunities in multiple locations around the UK and internationally.
- Access to a staff canteen.
- Up to 30 days' annual leave (including Bank holidays) + your birthday off.
- Up to 33% Harrods discount.
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