Hospitality Specialist

2 weeks ago


Chelsea, Greater London, United Kingdom Harrods Full time

We are seeking a talented individual to bring our vision to life in the world of luxury hospitality. This is an exceptional opportunity to be part of a passionate and supportive team, creating memorable experiences that set the standard for excellence.

About the Role

As a key member of our Front of House team, you will be responsible for delivering exceptional customer service, ensuring a seamless and elegant dining experience for our guests. Your responsibilities will include:

  • Taking food and beverage orders in a professional manner, maximizing sales opportunities while maintaining a discreet approach.
  • Organizing and executing mise-en-place duties prior to and after service, adhering to the highest standards.
  • Following cash handling procedures and ensuring accurate billing for customers.
  • Setting up and clearing tables, maintaining the highest standards of quality and service.
  • Ensuring your station and the restaurant run smoothly, upholding Harrods' high standards of quality, service, and productivity.

About You

We are looking for an excellent communicator and customer service-focused individual who can greet customers warmly and provide a prompt and efficient service. You should be cool, calm, and collected in pressurized situations, able to think on your feet and work well in a team. You will also:

  • Have a comprehensive knowledge of the restaurant menu and allergens, as well as a good understanding of any specials promotions.
  • Engage with and interact comfortably with guests, building a working rapport to ensure a smooth and elegant service experience.
  • Display good attention to detail, evident through floor mise-en-place, checklists, and sufficient stock levels.

About Us

Harrods is one of the world's leading luxury department stores, becoming a destination for top designers and the most sought-after brands. Our mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

We offer a friendly environment to inspire your best work, providing abundant opportunities and support to build an exceptional career across our varied specialisms. In return, you will receive:

  • A competitive salary plus service charge.
  • Great learning and development opportunities.
  • Great career opportunities in multiple locations around the UK and internationally.
  • Access to a staff canteen.
  • Up to 30 days' annual leave (including Bank holidays) + your birthday off.
  • Up to 33% Harrods discount.


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