Hospitality Specialist

1 week ago

Chelsea, Greater London, United Kingdom Harrods Full time

We are seeking a team of hospitality specialists to bring our vision to life at Harrods, one of the world's leading luxury department stores. This is an opportunity to be part of something truly spectacular and create memorable experiences that will set the standard for luxury dining worldwide.

About the Role

A service focused role, with a key focus of maximising the customer experience and working within the Host team to ensure excellent service. The role will be essential to ensuring that each customer has a sense of a pleasant journey when they visit our restaurants, as well as ensuring that seating and covers are being maximised.

Key Responsibilities

  • Take and make reservations, liaising regularly with the head host and reservations team to ensure all customer bookings are accurate and clear.
  • Maximise covers through reservations and walk-ins, organising yourself efficiently, accommodating walk-ins without fear, and using a waitlist where needed.
  • Seating guests according to the table plan, locating a table that is the right size for the guests, taking the guests to the table, and giving them menus.
  • Work with the head host and the management team to ensure the smooth running of the restaurant and day-to-day service.

About You

You are an excellent communicator and customer service focused, enjoying greeting customers in a warm and friendly manner, remaining attentive throughout their visit, and providing customers with a prompt and efficient service.

You are cool, calm, and collected, even in pressurised situations, and able to think on your feet. You are also reliable and work well in a team, being a good listener and supporting others.

About Us

At Harrods, we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences, and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

We offer a competitive salary plus service charge, great learning and development opportunities, and great career opportunities in multiple locations around the UK and internationally. This role offers the opportunity to build your expertise in numerous different industries and grow an exciting career within Harrods.

What We Offer

  • A competitive salary plus service charge.
  • Great learning and development opportunities.
  • Great career opportunities in multiple locations around the UK and internationally.
  • This role offers the opportunity to build your expertise in numerous different industries and grow an exciting career within Harrods.
  • Access to a staff canteen.
  • Up to 30 days' annual leave (including Bank holidays) + your birthday off.
  • Up to 33% Harrods discount.

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