Hospitality Specialist

1 month ago


Chelsea, Greater London, United Kingdom Harrods Full time
About the Role

We are seeking a highly skilled and experienced hospitality specialist to join our team at Harrods. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our restaurants.

Key Responsibilities
  • Maximise customer satisfaction by providing prompt and efficient service, ensuring that every guest feels valued and cared for.
  • Work closely with the head host and management team to ensure the smooth running of the restaurant, including seating, reservations, and table management.
  • Develop and maintain a thorough knowledge of our menu, wine list, and other products to provide expert recommendations to customers.
  • Contribute to the development and implementation of new ideas and initiatives to enhance the customer experience and drive sales growth.
About You

We are looking for a highly motivated and experienced hospitality professional who is passionate about delivering exceptional customer experiences. You will have a proven track record of success in a similar role, with excellent communication and interpersonal skills, and the ability to work well under pressure.

About Us

Harrods is one of the world's leading luxury department stores, and we are committed to providing our customers with an exceptional shopping experience. We are looking for talented and motivated individuals who share our passion for delivering outstanding customer service and are committed to excellence in everything we do.



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