Hotel Service Director

6 days ago


Chelsea, Greater London, United Kingdom Holiday Inn London - Kensington Full time
Holiday Inn London - Kensington

We are seeking an exceptional Hotel Service Director to join our team at Holiday Inn London - Kensington. This is a fantastic opportunity for a highly motivated and organized individual to take on a key leadership role in delivering outstanding customer service.

About the Role:
The successful candidate will be responsible for promoting and developing loyalty from hotel guests by positively reacting to their needs, promoting personalized service for all guests. Building positive relations and meet requirements of VIP guests, repeat guests and high value guests and pro-actively accommodate their special needs. To be present in the hotel public area and promote positive attitude promptly reacting to customer comments or complaints. To assist in Repeat Guest Scheme/loyalty programme for the hotel, with GRE and line manager.

Key Responsibilities:
* Provide exceptional customer service to ensure guest satisfaction and loyalty
* Develop and maintain strong relationships with guests and colleagues
* Monitor and improve service standards across the hotel
* Work closely with the Front Office Manager to achieve business objectives
* Assist in implementing initiatives to increase revenue and profitability

What We Offer:
Competitive salary: £42,000 - £50,000 per annum, depending on experience
Meals on duty
Company funded healthcare plan
Access to GP helpline, Virtual Doctor, and Legal advice helpline
Referral scheme
Access to Perkbox
Uniform and dry cleaning
Employee discounts across IHG hotels
Career Progression to everybody who wants to grow and develop within the company or industry
The opportunity to be part of a fantastic team and working for a Brand defining Hotel
28 Annual Holidays (included Bank Holiday)
Pension Scheme

About You:
We are looking for a positive, enthusiastic and resourceful individual with excellent verbal and written communication skills and a proven ability to plan, prioritize, multi task and self manage, without constant supervision. Flexibility, adaptability and attention to detail are also key requirements of the role. Previous hotel experience is desirable, along with a proactive approach, strong drive for results and a track record of achievement, along with the ability to network at all levels.
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