Restaurant Floor Manager

4 weeks ago


Brockenhurst, Hampshire, United Kingdom THE PIG Full time

Role Overview

The Floor Manager at THE PIG is a key role that requires a strong focus on teamwork and guest satisfaction. As a leader on the floor, you will be responsible for ensuring smooth delivery of service, being observant to potential issues, and addressing them positively and proactively with the guest experience in mind.

Key Responsibilities

  • Be visible on the restaurant floor, overseeing the running and efficiency of our restaurant service.
  • Engage with guests at every level and actively gain feedback.
  • Lead by example, setting an energetic pace and standard for the team.
  • Encourage high standards of service by providing the team with fun, yet informative briefings.
  • Carry out opening/closing procedures of the restaurant, including cashing up.
  • Lead by example, train and develop the restaurant team's service skills.
  • Maintain excellent knowledge of our menu's, including local produce & suppliers.
  • Create a 'can do' and positive atmosphere amongst the team.
  • Resolve guest queries or concerns, identifying and addressing issues before they become complaints.
  • Champion our 25-mile menu, having a true passion for providing high-quality, fresh, local food to our guests.

Requirements

We are looking for a real communicator, who has honesty, integrity, and the ability to read a room, always ensuring efficient and consistent levels of service. The ideal candidate will have a minimum of 1 year's experience working a busy restaurant with demonstrable experience of leading a team on the floor.

What We Offer

  • Staff stays – free B&B.
  • 35% discount on food, beverages & treatments.
  • Meals on duty.
  • Annual holiday increase (up to 33 days)
  • Take home goods – cost price.
  • Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
  • A range of learning & development courses.
  • Anniversary vouchers – dinner with wine for 2.


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