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Spa Manager

2 months ago

Brockenhurst, United Kingdom Luxury Family Hotels Ltd Full time

Who are LFH?

Part of the Luxury Family Hotel Group, New Park Manor is located in the heart of the New Forest and offers families a place to explore the enchanting woodland, relax in the spa and gives the opportunity for guests to reconnect with nature and each other. We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding just as a career in hospitality should be

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.

Part of the Luxury Family Hotel Group, New Park Manor has recently undergone a multi-million-pound refurbishment programme. All existing spaces have been transformed, including the bedrooms, restaurants, childrens areas, and the spa. The design is inspired by the buildings history as a royal hunting lodge as well as the ancient woodland that surrounds the manor.

Are you passionate about wellness, beauty, and exceptional guest experiences? We are seeking a dynamic Spa Manager and Therapist to lead our spa team.

Position Overview:

As a Spa Manager, you will play a crucial role in delivering exceptional spa experiences to our guests, ensuring their ultimate relaxation and well-being. This a permanent role, at 40 hours per week over 5 days (including weekends), with an annual salary of £36,000 plus generous service charge and a brilliant benefit package.

Heres what were looking for:

Spa UK Qualified to NVQ level 3 or ITEC, CIBTAC, CIDESCO (or equivalent in beauty treatments and massage).
Previous experience ideally from within either a destination Spa or within a Hotel Spa.
Management Experience:?Proven ability to lead and inspire a team, manage schedules, and oversee day-to-day operations.
Guest-Centric Approach:?Your focus is on creating a memorable and relaxing experience for every guest.
Promote our premium products and drive sales.
Ishga training will be provided, but previous experience of Ishga is highly desirable.
Ability to work flexible hours, including weekends and holidays.

Responsibilities:

Spa Operations:?Efficiently manage spa operations, including scheduling, inventory, and maintenance.
Spa café: Ensuring a seamless and delightful experience for our guests.
Memberships: Manage our exclusive membership program, fostering a community of wellness and relaxation.
Team Leadership:?Lead by example, ensuring team members deliver exceptional service.
Hands-On Treatments:?Perform spa treatments (massages, facials, etc.) with skill and care.
Product Promotion:?Educate guests about our products and recommend personalised solutions whilst driving product sales.

If you are a dedicated and skilled Spa Manager and Therapist looking to be part of a prestigious hotel known for its commitment to guest well-being, we invite you to apply for this exciting opportunity.

Why work with us?


Our training and development is a little different here at LFH we are certified by the Institute of Hospitality and offer our teams career progression by working with Umbrella Training.
An extra days holiday for your birthday
EarlyPay Need to access some of your monthly salary a little early sometimes? No problem
Cycle to work scheme
Help at Hand - Our online health and wellbeing service Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
Life Assurance Benefit for peace of mind for your loved ones.
Enhanced Maternity and Paternity packages
Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
The LFH Benefit Hub Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
50% off Food and Beverage and the Spa across Luxury Family Hotels.
Incredible discounted hotel stays for you, friends and family


Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us


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