Receptionist

3 months ago

Brockenhurst, United Kingdom New Park Manor Hotel Full time

**Receptionist**:
**Front of House - New Park Manor Hotel**:
**Contract**:Permanent**
**Salary**:11.55 per hour plus service charge****:
Are you passionate about providing exceptional customer service and creating memorable guest experiences? New Park Manor Hotel, nestled in the picturesque surroundings of the new Forest, is seeking a dynamic and friendly Receptionist to join their lovely team.

**Role overview**:
As Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere from the moment they arrive, able to answer guest queries, and showcasing your knowledge of the hotel, the facilities, and the local area.

**This a permanent role, at 40 hours per week over 5 days (including evenings and weekends), with an hourly rate of £11.55, plus generous service charge and a brilliant benefit package.**

**Responsibilities**:

- Welcoming guests: Conducting a pleasant and professional check-in/check-out, ensuring a smooth and personable welcome. To give all guests a full tour of the hotel and their bedroom, explaining all the facilities on offer.
- Guest Assistance: Assist guests with enquiries, provide information and address any concerns promptly and professionally, finding solutions to ensure guest satisfaction.
- Reservations: Handle room reservations, manage booking systems, and coordinate with other departments to ensure smooth operations.
- Make long lasting unique memories: We welcome your charisma and personality and encourage you to create memories and relationships with our guests - especially the littlest ones

**To succeed in this role we are looking for**:

- Previous experience working with Opera - would be beneficial
- Charisma, an engaging personality, and a genuine passion for providing outstanding guest service.
- Flexibility to adapt to changing situations and guest needs.
- Ability to work collaboratively with colleagues across different departments.
- Ability to maintain a professional appearance and demeanour.
- Excellent communication and interpersonal skills.
- Positive attitude and a willingness to go the extra mile for guest satisfaction.

**Why work with us?**
- Our** training and development** is a little different here at LFH- we are certified by the Institute of Hospitality and offer our teams career progression by working with Umbrella Training.
- An **extra day’s holiday for your birthday**:

- **EarlyPay** - Need to access some of your monthly salary a little early sometimes? No problem
- **Cycle to work scheme**:

- **Life Assurance Benefit** for peace of mind for your loved ones.
- **Enhanced Maternity and Paternity packages**:

- Want to give back but never have the time? We will give you a** paid day off for any volunteering** or fundraising you would like to get involved in once a year
- **The LFH Benefit Hub** - Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
- **50% off Food and Beverage and the Spa** across Luxury Family Hotels.
- Incredible **discounted hotel stays** for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us

Following our multi-million-pound refurbishment programme, it's the perfect time to join New Park Manor Hotel Part of the Luxury Family Hotel Group, New Park Manor is in the heart of the New Forest and offers families a place to explore the enchanting woodland, spot the resident deer and ponies, and relax in the spa, allowing our guests to reconnect with nature and each other. And as for our team? We are dedicated to creating an inspiring space that is fun, all-inclusive, professional, and rewarding - just as a career in hospitality should be
- Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences._

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