ICT Technical Support Specialist

4 days ago


Hessle and Hill Top, United Kingdom Giacom Group Full time
About the Role

We are seeking a highly skilled ICT Service Desk Analyst to join our team at Giacom Group. As an ICT Service Desk Analyst, you will provide exceptional customer experience in a UK-wide network of 5,000 local technology providers.

Key Responsibilities:
  • Deliver first-class support in a cloud technology environment.
  • Maintain high levels of performance and ensure adherence to targets.
  • Handle incidents according to customer and priority needs.
  • Troubleshoot tickets and provide effective solutions.
  • Implement processes for delivering high-quality service.
  • Build strong relationships within the team and organisation.
Requirements:
  • Demonstrate proven experience in technical support.
  • Exhibit technical aptitude across various software applications.
  • Show strong communication and problem-solving skills.
  • Able to follow established business processes.
Benefits:
  • Investment in your future career development.
  • No dress code restrictions.
  • 25 days annual leave, plus bank holidays.
  • Pension plan available.
  • Complimentary refreshments provided.


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