Customer Experience Expert

4 days ago


Hessle and Hill Top, United Kingdom Giacom Group Full time
About the Job

Giacom Group is looking for an experienced ICT Service Desk Analyst to fill this key role. The successful candidate will be responsible for providing exceptional customer experience across our UK-wide network.

Job Description:
  • Support customers with technical issues in a cloud-based environment.
  • Work closely with teams to maintain high performance and meet targets.
  • Deal with incidents based on customer priorities.
  • Solve complex technical problems and provide timely solutions.
  • Develop and implement efficient service delivery processes.
  • Foster positive working relationships within the team and company.
Salary Details:

The estimated salary range for this position is £28,000 - £32,000 per annum, depending on experience.

What We Offer:
  • Career growth opportunities.
  • No dress code policy.
  • Competitive holiday entitlement.
  • Pension scheme available.
  • Free refreshments provided.


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