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Housing Options Specialist
1 month ago
Positive Employment is currently recruiting for a Housing Options Officer to work with our client, a local government organisation in Bournemouth.
The successful candidate will be responsible for assessing the organisation's housing duty to those applying for housing, in accordance with statute and policy, and working procedures. As a member of a committed team, they will provide person-centred housing options advice and support with a focus on preventing homelessness.
Working in a multi-disciplinary environment, the Housing Options Officer will collaborate with specialist services and use their skills and knowledge to respond to those with complex problems, including child protection, domestic abuse, adult safeguarding, mental health, substance misuse, learning difficulties, disabilities, and other medical/social issues.
This is an initial 3-month contract with the possibility of extension. The role is fully remote working, with the requirement for attendance on the first day for an induction.
Key Responsibilities:- Provide specialist advice on complex housing options and homeless prevention initiatives.
- Hold a caseload and carry out detailed legal assessments of applications for housing, making decisions on all aspects of housing or homelessness applications, including verification, eligibility, housing need, and support.
- Determine the support needs of households in housing need and refer to specialist providers where appropriate.
- Participate in Housing Options Duty Rota, providing excellent customer service in respect of complex and contentious housing enquiries, through various communication channels.
- Lead multi-agency case meetings for households with complex problems.
- Act as housing lead in response to serious domestic abuse, child protection, adult safeguarding, etc., where clients have identified housing needs.
- Effectively manage a caseload through personal housing plans, communication strategies, and effective record-keeping.
- Provide affidavit evidence in cases where legal review is triggered.
- Apply client confidentiality procedures to investigations undertaken and follow guidance in relation to lone working where there are potential risks to personal safety.
- Must have Locata knowledge.
- Experience of providing professional advice to people in housing need or a relevant sector.
- Experience of working with a range of vulnerable clients, including victims of domestic abuse, mental health, offenders, substance misuse, young people, learning or other disabilities.
- Experience of managing a caseload and developing support plans.
- Qualified to L4 Diploma or equivalent experience.
Working Hours: 37 hours/9:00am-17:00pm/Monday to Friday
Pay: £20.70 p/h
Please note this role is within the scope of IR35.
