Housing Operations Manager

5 days ago


Bournemouth, Bournemouth, United Kingdom Stonewater Full time

About the Role:

We are seeking an experienced Housing Operations Manager to join our team at Stonewater. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our independent living scheme in Bournemouth.

With your excellent communication and organizational skills, you will work closely with our residents, staff, and external partners to ensure the smooth operation of our services. Your primary focus will be on delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.

You will conduct regular well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding, take accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk.

Your role will involve developing relationships with partner agencies that provide well-being opportunities, supporting customers to produce and access a programme of well-being and social initiatives that help support and give a voice to issues affecting older customers.

You will also be responsible for carrying out routine health & safety, fire safety, and warden call system checks to ensure compliance and achievement of consistently high service standards.

About You:

  • You have experience of working in a housing environment or recent demonstrable experience of frontline customer service.
  • You possess good general IT skills, including Microsoft Office applications, and a willingness and aptitude to learn our in-house systems.
  • You have excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
  • You are a motivated and committed self-starter with strong organisational skills, passionate about delivering innovative services.
  • You can work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc.
  • You think practically and logically and produce high-quality work, overcoming problems/issues to meet deadlines.
  • You deliver excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.

Salary Information:

The salary for this role is estimated to be £28,000 - £35,000 per annum, depending on experience. This includes a competitive benefits package and opportunities for career development.

About Us:

Stonewater is a leading housing provider, managing around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership, and sale, alongside specialist accommodation, with an ambitious house-building programme.

We are dedicated to providing quality homes and services for people whose needs are not met by the open market. Our mission is to make a positive impact on people's lives, and we are looking for like-minded individuals to join our team.



  • Bournemouth, Bournemouth, United Kingdom SNG Formerly Sovereign Housing Association Full time

    We are seeking a Housing Management Specialist to provide a comprehensive and effective tenancy and estate management function for customers in our supported housing properties.The ideal candidate will use their knowledge and skills to manage tenancies, conduct neighbourhood standard inspections, and liaise with care providers.This is an intensive and varied...


  • Bournemouth, Bournemouth, United Kingdom Site Manager Pro Full time

    Company OverviewWe're Site Manager Pro (SMP), a leading provider of innovative SaaS solutions for trade contractors working with major house builders. Our mission is to empower contractors to become more effective and efficient, increasing their bottom line.SMP is rapidly gaining traction as the go-to SaaS product for trade contractors, including those...


  • Bournemouth, Bournemouth, United Kingdom Site Manager Pro Full time

    At Site Manager Pro, we're a dynamic SaaS company that empowers contractors working for top house builders to increase their efficiency and profitability. As our ideal candidate, you'll be a skilled back-end developer responsible for creating, testing, and deploying upgrades to our flagship application.This role will significantly contribute to the growth of...

  • Cleaning Operative

    3 weeks ago


    Bournemouth, Bournemouth, United Kingdom Abm Full time

    Job Title: Cleaning Operative - Front of HouseLocation: BournemouthWorking Hours: 18 Hours per WeekShift Pattern: 2 x 9 Hour ShiftsPay Rate: £ per HourJob Overview and PurposeABM is seeking a hardworking and proactive cleaning operative to join our team in the Bournemouth area.Your duties will involve cleaning of Front of House areas, including hoovering,...


  • Bournemouth, Bournemouth, United Kingdom Clarion Housing Full time

    Role Summary:Sandringham Court, a residential property managed by Clarion Housing, seeks an exceptional Residential Property Manager to join its team. As the primary point of contact for residents, you will be responsible for ensuring the general management of the building, including organizing repairs and maintenance of communal areas, as well as managing...


  • Bournemouth, Bournemouth, United Kingdom Clarion Housing Full time

    Job Title: Visiting Scheme ManagerJob Summary:We are seeking a Visiting Scheme Manager to join our team at Clarion Housing. As a Visiting Scheme Manager, you will be responsible for ensuring the smooth operation of our properties at Sandringham Court in Bournemouth.Key Responsibilities:Managing the day-to-day operations of our propertiesProviding excellent...

  • Senior Housing Manager

    13 hours ago


    Bournemouth, Bournemouth, United Kingdom Stonewater Full time

    Stonewater, a leading provider of affordable housing, is seeking a Senior Housing Manager to join our team at Williams Court, a retirement living scheme in Bournemouth. This is a permanent, part-time role working 30 hours per week.In this role, you will be responsible for managing the overall performance of the scheme, including its finances, staff, and...


  • Bournemouth, Bournemouth, United Kingdom Stonewater (2) Limited Full time

    Company OverviewStonewater is a leading housing provider managing around 39,000 homes across the UK, serving 82,000 customers.

  • Housing Specialist

    13 hours ago


    Bournemouth, Bournemouth, United Kingdom CV-Library Full time

    We are seeking a Housing Specialist to join our team at Novax Recruitment Ltd. The ideal candidate will have significant experience in providing housing advice to vulnerable individuals, including ex-offenders.The salary for this position is estimated to be around £21 per hour (Umbrella).As a Housing Specialist, you will be responsible for assessing and...

  • Scheme Manager

    5 days ago


    Bournemouth, Bournemouth, United Kingdom Blue Octopus Full time

    **Job Title:** Scheme Manager - Operations Coordinator**Estimated Salary:** £25,000 - £35,000 per annumWe are seeking an experienced Scheme Manager to join our team at Williams Court, a retirement living scheme in Bournemouth. As a key member of our operations team, you will assist the Delivery Manager with the day-to-day management of the scheme, ensuring...


  • Bournemouth, Bournemouth, United Kingdom Bournemouth Airport Full time

    Job Title: Airport Operations ManagerWe are seeking an experienced Airport Operations Manager to lead our facilities and maintenance team at Bournemouth Airport.As a key member of our airport operations team, you will be responsible for ensuring the smooth operation of our facilities and infrastructure. This includes managing minor works and capital...


  • Bournemouth, Bournemouth, United Kingdom Clarion Housing Group Full time

    As a Visiting Scheme Manager at Clarion Housing Group, you will be responsible for the day-to-day management of our residential properties in Bournemouth. With a strong focus on customer care and community engagement, this role requires a proactive and organized individual who can work independently to prioritize and manage their workload effectively.We are...


  • Bournemouth, Bournemouth, United Kingdom Daish's Holidays Full time

    About the Role:We are seeking a highly skilled Restaurant Operations Manager to join our team at Daish's Holidays. As a key member of our dining room team, you will be responsible for coordinating daily front and back of house restaurant operations, delivering superior service, and maximising customer satisfaction.Key Responsibilities:Coordinate daily...

  • Location Manager

    4 weeks ago


    Bournemouth, Bournemouth, United Kingdom Anchor Full time

    About the RoleWe are seeking a skilled Location Manager to join our team at Anchor, a leading provider of care and housing for older people. As a Location Manager, you will be responsible for managing properties and supporting residents to live independent lives.Your key responsibilities will include:Managing properties and supporting residents to be able to...


  • Bournemouth, Bournemouth, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Housing Transition Specialist We are recruiting for a skilled professional to work with clients, housing providers, and landlords in securing suitable accommodation. The ideal candidate will ensure smooth transitions from supported housing to independent living.Main Duties:Assist clients in securing settled accommodation and manage tenancy...


  • Bournemouth, Bournemouth, United Kingdom Positive Employment Full time

    Positive Employment is currently recruiting for a Housing Options Officer to join our client, a government organisation based in Bournemouth.The successful candidate will assess the organisation's housing duty to those applying for housing as homeless or threatened with homelessness, in accordance with statute and policy and working procedures.As a member of...

  • Location Manager

    4 weeks ago


    Bournemouth, Bournemouth, United Kingdom Anchor Full time

    About the RoleThe Location Manager role at Anchor is a diverse and varied position that requires a good balance of heart and head to manage property matters, tenancy matters, and relationships with residents.As a key member of our housing team, you will be responsible for managing properties, supporting residents to live independent lives, and ensuring that...


  • Bournemouth, Bournemouth, United Kingdom Bournemouth University Full time

    Bournemouth University's Estates department has an exceptional opportunity for an outstanding Estate Operations Manager to join our team. This role involves leading a very capable in-house team, managing multiple contracts and contractors, and contributing to the strategy formulation and implementation of our organisational strategy and Estate Development...


  • Bournemouth, Bournemouth, United Kingdom Bond Williams Full time

    Role Overview:We are seeking a highly skilled In-House Legal professional to join our team at Bond Williams.Key Responsibilities:As In-House Legal, you will be responsible for overseeing corporate company law, providing accountancy support to senior management, and delivering reliable secretarial services to the board of directors.You will also manage...


  • Bournemouth, Bournemouth, United Kingdom Churchill Estates Management Ltd Full time

    Job DescriptionChurchill Estates Management Ltd is a leading managing agent of privately owned leasehold Retirement Living accommodation. We are currently seeking an exceptional Lodge Manager to join our team.The successful candidate will be responsible for managing the day-to-day operations of the lodge, providing a first-class customer service to our...