Customer Service Representative
4 weeks ago
As a Customer Service Representative at Kuehne+Nagel, you will be responsible for aiding and assisting clients in all phases of consignment preparation. This includes handling and monitoring client activities to ensure compliance with company policies and procedures. You will also collaborate with other departments to ensure maximum client satisfaction.
Your Responsibilities
Process consignment orders from clients via email, telephone, and online booking portal.
Manage the green light approval process for consignments destined to non-EU destinations.
Provide clients with continuous status notifications and perform necessary follow-ups, including relaying details about flight and customs delays, proof of deliveries, additional charges, and resolutions.
Monitor and action client emails via shared mailboxes.
Ensure compliance with company policies and procedures.
Calculate and arrange suitable temperature-controlled packaging and logger supplies.
Track and trace consignments and provide clients with status updates throughout transit. Process client daily reports and manifests.
Your Skills and Experiences
Excellent customer service and telephone manner.
Comprehensive understanding of courier and freight operations, including import/export/warehouse and transport.
Good understanding of world geography.
Comprehensive understanding of temperature-controlled packaging solutions available on the market.
Knowledge of country-specific rules and regulations for importing and exporting pharmaceutical products.
Awareness of time zones and transit milestones (COB/POD).
Ability to operate under pressurized situations.
Flexibility (OT/BH cover may be required).
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