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Customer Service Representative
1 month ago
We are seeking a highly skilled and multilingual Customer Service Advisor to join our Consumer and Shopper Engagement Team. As a key member of our team, you will be responsible for providing exceptional customer service to LEGO fans across the globe, responding to their queries in both English and French.
Our team handles over three million queries every year, and we respond to consumers in over 22 different countries. You will be working with the latest CRM tools to assess and solve brick-based problems quickly and confidently.
As a Customer Service Advisor, you will be the face of the LEGO brand, representing our unique tone of voice and building strong relationships with our customers. You will be required to work a variety of shifts and weekends to ensure we offer best-in-class service.
Main Responsibilities- Respond to customers in French and English (both spoken and written).
- Connect with our customers in a fun and engaging way to help build stronger and longer-lasting relationships with them.
- Assess and solve brick-based problems quickly and confidently using the latest CRM tools.
- Cover a variety of shifts and weekends to ensure we offer best-in-class service.
- Represent the LEGO brand through our unique tone of voice.
- Prioritise and multitask to meet our customers' expectations.
We offer a range of benefits, including:
- Family Care Leave – We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
- Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
- Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
- Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office.
