Customer Service Representative
3 weeks ago
Job Summary:
We are seeking a skilled Customer Service Representative to join our team at Metro Bank. As a key member of our contact centre team, you will be responsible for providing exceptional customer service and support to our customers over the phone.
Key Responsibilities:
- Provide fantastic service and support to our customers, responding to their queries and resolving issues in a timely and professional manner.
- Be a representative of the Metro Bank brand and its culture, embodying our values and promoting a positive customer experience.
- Advise customers on various queries, including balance enquiries, payments, internet banking, card management, and mobile app usage.
- Update all systems, ensuring accurate records and detailed conversations.
- Follow correct processes to ensure customer safety and security.
Requirements:
- Ability to build strong customer relationships in a fast-paced environment.
- Maintain meticulous attention to detail, even under pressure.
- Profound understanding of the risks associated with the role and their implications for both yourself and Metro Bank's customers.
- Proficiency in computer skills, including Microsoft Office.
- Excellent English written and verbal communication skills.
- Capability to deliver outstanding customer experiences within a fast-paced environment.
Working Arrangements & Training:
We require flexibility to work Monday to Friday, with a variety of shift patterns over the weekend. Shifts may start at or latest across the 7 working days to support out-of-hours. We will provide comprehensive training, including live team sessions, self-study, and on-the-job training, to ensure your success in this role.
Our Promise to You:
- Competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
- Extensive training and internal opportunities for career advancement.
- Emphasis on work-life balance, offering flexible shift patterns tailored to accommodate your professional responsibilities and personal life.
Why Join Us:
Metro Bank is a dynamic and growing bank, committed to delivering exceptional customer service and promoting a positive work environment. As a member of our team, you will have the opportunity to develop your skills, advance your career, and make a real difference in the lives of our customers.
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