Customer Service Representative

2 weeks ago

Slough, Slough, United Kingdom Metro Bank Full time

Job Summary:

We are seeking a skilled Customer Service Representative to join our team at Metro Bank. As a key member of our contact centre team, you will be responsible for providing exceptional customer service and support to our customers over the phone.

Key Responsibilities:

  • Provide fantastic service and support to our customers, responding to their queries and resolving issues in a timely and professional manner.
  • Be a representative of the Metro Bank brand and its culture, embodying our values and promoting a positive customer experience.
  • Advise customers on various queries, including balance enquiries, payments, internet banking, card management, and mobile app usage.
  • Update all systems, ensuring accurate records and detailed conversations.
  • Follow correct processes to ensure customer safety and security.

Requirements:

  • Ability to build strong customer relationships in a fast-paced environment.
  • Maintain meticulous attention to detail, even under pressure.
  • Profound understanding of the risks associated with the role and their implications for both yourself and Metro Bank's customers.
  • Proficiency in computer skills, including Microsoft Office.
  • Excellent English written and verbal communication skills.
  • Capability to deliver outstanding customer experiences within a fast-paced environment.

Working Arrangements & Training:

We require flexibility to work Monday to Friday, with a variety of shift patterns over the weekend. Shifts may start at or latest across the 7 working days to support out-of-hours. We will provide comprehensive training, including live team sessions, self-study, and on-the-job training, to ensure your success in this role.

Our Promise to You:

  • Competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
  • Extensive training and internal opportunities for career advancement.
  • Emphasis on work-life balance, offering flexible shift patterns tailored to accommodate your professional responsibilities and personal life.

Why Join Us:

Metro Bank is a dynamic and growing bank, committed to delivering exceptional customer service and promoting a positive work environment. As a member of our team, you will have the opportunity to develop your skills, advance your career, and make a real difference in the lives of our customers.

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