Customer Service Representative

4 weeks ago

Slough, Slough, United Kingdom Metro Bank Full time

About the Role:

We are seeking a skilled Customer Service Representative to join our team at Metro Bank. As a Contact Centre Advisor, you will be responsible for providing exceptional customer service and support to our clients over the phone.

Key Responsibilities:

  • Provide fantastic service and support to our customers, responding to their queries and resolving issues in a timely and professional manner.
  • Be a representative of the Metro Bank brand and its culture, embodying our values and principles in all interactions.
  • Advise customers on various queries, including balance enquiries, payments, internet banking, card management, and mobile app usage.
  • Update all systems, ensuring accuracy and attention to detail in recording conversations and maintaining customer records.
  • Follow correct processes to ensure customer safety and security.

Requirements:

  • Ability to build strong customer relationships in a fast-paced environment.
  • Maintain meticulous attention to detail, even under pressure.
  • Profound understanding of the risks associated with the role and their implications for both yourself and Metro Bank's customers.
  • Proficiency in computer skills, including a working knowledge of Microsoft Office.
  • Excellent English written and verbal communication skills.
  • Capability to deliver outstanding customer experiences within a fast-paced environment.

Working Arrangements & Training:

We require flexibility to work Monday to Friday from 9am to 5:30pm/10am to 6pm, as well as various shift patterns over the weekend. Shifts may start at or latest across the 7 working days to support out-of-hours.

We will provide comprehensive training, including live team sessions, self-study, and on-the-job training, to ensure your success in this role. You will also have the opportunity to work in a hybrid environment, with two days in the office for those working four or more days per week, and one office day for those working three or fewer days per week.

Our Promise to You:

  • We will reward you with a competitive salary, discretionary annual bonus, and a range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
  • Extensive training and internal opportunities for career advancement.
  • Upon completion of training, you will receive a salary uplift.
  • Emphasis on work-life balance, offering opportunities for flexible shift patterns tailored to accommodate your professional responsibilities and personal life.

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