Customer Service Representative
3 weeks ago
About the Role
We're looking for a skilled Customer Service Representative to join our team in Slough. As a key member of our Consumer and Shopper Engagement Team, you'll be responsible for handling customer inquiries in Lithuanian and English, both spoken and written.
Main Responsibilities
- Respond to customers in a fun and engaging way to build stronger relationships.
- Assess and solve brick-based problems quickly and confidently using CRM tools.
- Cover a variety of shifts and weekends to ensure best-in-class service.
- Represent the LEGO brand through our unique tone of voice.
- Prioritise and multitask to meet customer expectations.
What's in it for you?
- Family Care Leave – We offer enhanced paid leave options for important times.
- Insurances – All colleagues are covered by life and disability insurance.
- Wellness – You'll have access to the Headspace App and wellbeing initiatives.
- Colleague Discount – You'll qualify for our generous colleague discount.
- Bonus – You'll be rewarded through our bonus scheme.
Our Hybrid Work Policy
You'll spend a minimum of 2 days working from the office and the option of 3 days from home per week.
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