Customer Service Representative

3 weeks ago


Slough, Slough, United Kingdom Jardine Motors Group Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Stratstone Jaguar Land Rover Slough. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that our customers receive a seamless experience.

Key Responsibilities

  • Manage inbound and outbound calls to deliver exceptional customer service and enhance profitability
  • Build authentic relationships and strong rapport with every customer, with a key focus on enhancing customer loyalty and retention
  • Be a true expert and fully knowledgeable on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence
  • Proactively conduct follow-up calls related to divisional marketing campaigns
  • Ensure systems stay up to date in accordance with database protocols and guidelines

Requirements

  • Previous customer-facing experience, preferably with knowledge of the automotive industry
  • A confident communicator with strong interpersonal skills who can engage, build authentic relationships and establish strong rapport with our customers
  • Proficient in utilising computer systems with full knowledge of Microsoft packages, database experience is desirable
  • Able to adhere to all company and manufacturer policies and protocols
  • Passionate for our industry, the people who work in it and the people we serve

About Us

At Stratstone, we are committed to delivering exceptional customer service and providing a seamless experience for our customers. We are looking for a highly skilled and motivated individual to join our team and help us achieve our goals.



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