Revenue Growth Agent
3 days ago
Valor Hospitality operates 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott, and Courtyard by Marriott. Our company is committed to providing superior customer service and operational excellence, with a focus on delivering exceptional experiences for our guests. We strive to create a positive and supportive work environment that fosters employee growth and development.
Job Summary:
A skilled Reservations Agent is required to drive revenue and business growth in our dedicated team. This role involves implementing strategies to maximize business growth through effective pricing, inventory controls, and the conversion of enquiries. The ideal candidate will have strong sales, customer care, and negotiation skills, with the ability to remain focused and prioritize tasks under pressure. We offer a competitive salary of £25,000 per annum, plus exclusive discounts for you, your friends, and family, and generous refer-a-friend bonuses, starting at £250.
Key Responsibilities:
- Utilize effective call handling techniques, thorough product knowledge, and superior customer service to convert enquiries into bookings.
- Adhere to company processes and procedures to ensure business data is robust and accurate at all times.
- Implement pricing and selling strategies for all market segments to achieve financial targets, driving performance against competitors.
- Maintain good working relationships with colleagues in the Revenue department and other hotel departments.
Requirements:
* Administration, switchboard, and computer experience
* Previous hospitality or retail experience
* Previous Customer Service experience
* Good understanding of written and spoken English language
* Ability to speak a foreign language is a plus
About the Role:
This role requires a highly motivated and enthusiastic individual with a strong team spirit. You should have excellent communication skills, both written and verbal, and be able to remain focused and prioritize tasks under pressure. If you are looking for a challenging and rewarding role, this could be the ideal opportunity for you.
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