Reservations Specialist
3 days ago
A dynamic and customer-focused professional is required to drive revenue and business growth in our dedicated team. This role involves implementing strategies to maximize business growth through effective pricing, inventory controls, and the conversion of enquiries.
About Us:
Valor Hospitality Seaton House St Andrews operates 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott, and Courtyard by Marriott. Our company is committed to providing superior customer service and operational excellence.
Key Responsibilities:
- Utilize effective call handling techniques, thorough product knowledge, and superior customer service to convert enquiries into bookings.
- Adhere to company processes and procedures to ensure business data is robust and accurate at all times.
- Implement pricing and selling strategies for all market segments to achieve financial targets, driving performance against competitors.
- Maintain good working relationships with colleagues in the Revenue department and other hotel departments.
Requirements:
* Administration, switchboard, and computer experience
* Previous hospitality or retail experience
* Previous Customer Service experience
* Good understanding of written and spoken English language
* Ability to speak a foreign language is a plus
Salary and Benefits:
We offer a competitive salary of £25,000 per annum, plus exclusive discounts for you, your friends, and family. You will also receive Valor team member rates at our UK hotels, discounted stays for friends and family, 50% discount when dining in our restaurants and bars, free meals while on duty, access to high-street discounts on a range of shops, experiences, and more, and generous refer-a-friend bonuses, starting at £250.
About the Role:
This role is perfect for an outgoing personality, highly motivated, enthusiastic, and a good team player with a creative flair. Strong sales, customer care, and negotiation skills are essential. A strong verbal and written communication skillset is also required. If you are able to remain focused and prioritize tasks under pressure, this could be the ideal opportunity for you.
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Saint Andrews, Fife, United Kingdom Valor Hospitality Seaton House St Andrews Full timeAbout the RoleAs a Reservation and Customer Experience Specialist, you will be responsible for implementing strategies to drive performance against competitors. You will work closely with the Revenue department and other hotel departments to achieve financial budgets and targets.
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