Customer Service Representative

1 day ago


Saint Andrews, Fife, United Kingdom Valor Hospitality Seaton House St Andrews Full time
Job Description:
We are seeking a skilled Reservations Agent to join our dedicated team. In this role, you will implement strategies to maximize business growth through effective pricing, inventory controls, and the conversion of enquiries. You will be an ambassador of our purpose, values, and behaviors, ensuring superior customer service and operational excellence.

About Us:
Valor Hospitality operates 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott, and Courtyard by Marriott. We continue to have ambitious development and growth plans, with three new luxury 5-star hotels planned to open in 2024.

Key Responsibilities:
  • Utilize effective call handling techniques, thorough product knowledge, and superior customer service to convert enquiries into bookings.
  • Adhere to company processes and procedures to ensure business data is robust and accurate at all times.
  • Implement pricing and selling strategies for all market segments to achieve financial targets, driving performance against competitors.
  • Maintain good working relationships with colleagues in the Revenue department and other hotel departments.

Requirements:
* Administration, switchboard, and computer experience
* Previous hospitality or retail experience
* Previous Customer Service experience
* Good understanding of written and spoken English language
* Ability to speak a foreign language is a plus

Salary and Benefits:
We offer a competitive salary of £25,000 per annum, plus exclusive discounts for you, your friends, and family. You will also receive Valor team member rates at our UK hotels, discounted stays for friends and family, 50% discount when dining in our restaurants and bars, free meals while on duty, access to high-street discounts on a range of shops, experiences, and more, and generous refer-a-friend bonuses, starting at £250.

About the Role:
This role requires a customer-focused professional with a passion for driving revenue and business growth. The ideal candidate will have strong sales, customer care, and negotiation skills, with the ability to remain focused and prioritize tasks under pressure. If you are looking for a challenging and rewarding role, this could be the ideal opportunity for you.

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