Fintech Customer Support Specialist

24 hours ago


Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

We are seeking a highly skilled and customer-focused individual to join our team as a Fintech Customer Support Specialist. The successful candidate will be responsible for providing excellent customer service via email, telephone, and Live Chat queries.

The ideal candidate will have strong written and verbal skills, the ability to work independently, and excellent phone manner. Additionally, they should be flexible and able to adapt to changing circumstances.

As a key member of our team, you will be responsible for:

  • Responding to customer enquiries in a timely and professional manner
  • Providing technical support for our website and mobile app
  • Managing customer statements and financial activity
  • Supporting administrative tasks such as monitoring risk alerts and one-off tasks

In return for your hard work and dedication, you can expect a competitive salary of £24,960 per annum, plus benefits including a workplace pension plan, 30 days of holiday, and health cash plan.



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