Motorrad Customer Support Specialist

1 week ago


Farnborough, Hampshire, United Kingdom BMW Group Full time
BMW UK, Farnborough

Salary and Benefits
We are offering a competitive annual salary of £23,700 and 27 days holiday per annum. You will also have access to an attractive pension scheme and contracted working hours of 37.5 hours a week.

About the Role
As Motorrad Customer Support Assistant, you will support the Customer Support team within Motorrad and the Motorrad Network for the UK and Ireland. Your responsibilities will include reporting and escalating observations regarding opportunities and status of key projects to business stakeholders, the Retailer Network and Agencies/Suppliers. You will also be responsible for developing and maintaining Motorrad Riders Equipment and Motorcycle accessory products and offers, servicing/repair and Customer Retention programmes.

Key Responsibilities
• Support in implementing market leading products and programmes for the IE & UK Market that maximises customer retention
• Develop and maintain Motorrad Riders Equipment and Motorcycle accessory products and offers
• Develop and deliver a range of retention programmes and initiatives to the Retailer networks
• Communicate strategy and new programme activities to key stakeholders both Internally and Externally
• Engage with the network to ensure the Retailer network fully supports new and existing programmes within business area
• Identify any changes in line with market dynamics to ensure maximum uptake of programmes and best return on profit
• Provide forecasting and reporting of Parts and Accessories performance, Service Inclusive reporting
• Support in setting SMART Retailer Targets for Parts, Motorcycle Equipment, Riders Equipment, Oils and Chemicals
• Assist in designing and implementing Tactical sales promotions, including excess/dead stock offers to assist Parts Supply/Pineham
• Manage escalated Parts, Accessories and Riders Equipment product, supply, and logistics queries
• Liaise with AG supply team to ensure consistent supply and manage problem parts supply issues
• Liaise with Parts Pricing Department to maintain UK & EIRE Parts, Accessories and Riders Equipment prices and ensure new products are correctly priced
• Liaise with Parts Supply to ensure optimum UK stock levels of Parts, Accessories and Riders Equipment, including initial stock of new Products
• Liaise with Product Managers on new Parts, Accessories and Riders Equipment prices, product launches and Order fair process
• Manage Riders Equipment Order fair process including targets, incentives and buy backs

Required Skills and Qualifications
To succeed in this role, you will need to be well organised, able to prioritise and have an appreciation of meeting deadlines. You should be comfortable working on both individual projects and team initiatives simultaneously. Confident interpersonal, communication and presentation skills are essential, as is self-motivation and a willingness to take ownership of elements within a project. Basic automotive commercial awareness and aftersales knowledge would be advantageous, as would experience of using MS Excel, PowerPoint, Word and Project.

Why Choose Us?
We offer a supportive and dynamic work environment, where you will have the opportunity to develop your skills and expertise. Our benefits package includes a competitive salary, 27 days holiday per annum and an attractive pension scheme. We also offer flexible working hours and a subsidised on-site restaurant.

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