Fintech Support Specialist

3 days ago


Farnborough, Hampshire, United Kingdom CV-Library Full time
About the Role

We are seeking a skilled Fintech Support Specialist to join our team in Farnborough.

Job Description:

  1. Provide exceptional customer service through multiple communication channels including email, phone, and live chat
  2. Maintain accurate records and reports of customer interactions and feedback
  3. Assist customers with general technical queries related to our website and mobile app
  4. Monitor and respond to social media comments and messages in a timely and professional manner
  5. Collaborate with other teams to resolve complex customer issues
  6. Participate in training and development programs to improve skills and knowledge

Requirements:

  • Degree in Business Administration or related field
  • Minimum 2 years of experience in customer-facing roles
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of Microsoft Office Suite, especially Excel and Word

Benefits:

  • Competitive salary: £24,960 per annum
  • Generous holiday package: 30 days per year
  • Opportunities for career growth and professional development
  • A fun and dynamic work environment

About You:

  • You're a team player who is passionate about delivering excellent customer service


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