Customer Service Agent
1 week ago
Job Summary:
This role requires a friendly and approachable Customer Service Agent who can communicate effectively with guests in Arabic. As a Guest Service Agent, you will be responsible for delivering exceptional customer service in the Front Office & Food & Beverage departments, ensuring a seamless check-in process, and assisting with Breakfast/Bar and Restaurant duties.
Main Responsibilities:
- Provide exceptional customer service to ensure guest satisfaction and loyalty.
- Process guest arrivals and departures, handle room assignments, and resolve any issues that may arise.
- Assist with food and beverage services, including taking orders, serving guests, and managing inventory.
- Collaborate with colleagues to achieve team goals and objectives.
About Us:
Hilton Worldwide, Inc. is a leading hospitality company with a network of 6,500+ hotels across 100+ countries. We offer a competitive salary of £11.80 per hour, as well as various benefits, including travel and food discounts, free uniforms, and laundry services.
Benefits:
- Competitive hourly rate of £11.80.
- Travel and food discounts with discounted hotel nights and 50% off F&B (subject to individual outlets).
- Free Car Park and discounted bus fares to and from the city centre.
- Holiday entitlement of 28 days including bank holidays (increasing yearly).
- Discounted meals on duty and access to high street discounts through Perks at Work.
Training and Development:
We offer amazing training resources and support from both managers and colleagues, providing opportunities for personal growth and career advancement.
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