Customer Service Agent

1 week ago


Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time

Job Summary:

This role requires a friendly and approachable Customer Service Agent who can communicate effectively with guests in Arabic. As a Guest Service Agent, you will be responsible for delivering exceptional customer service in the Front Office & Food & Beverage departments, ensuring a seamless check-in process, and assisting with Breakfast/Bar and Restaurant duties.

Main Responsibilities:

  • Provide exceptional customer service to ensure guest satisfaction and loyalty.
  • Process guest arrivals and departures, handle room assignments, and resolve any issues that may arise.
  • Assist with food and beverage services, including taking orders, serving guests, and managing inventory.
  • Collaborate with colleagues to achieve team goals and objectives.

About Us:

Hilton Worldwide, Inc. is a leading hospitality company with a network of 6,500+ hotels across 100+ countries. We offer a competitive salary of £11.80 per hour, as well as various benefits, including travel and food discounts, free uniforms, and laundry services.

Benefits:

  • Competitive hourly rate of £11.80.
  • Travel and food discounts with discounted hotel nights and 50% off F&B (subject to individual outlets).
  • Free Car Park and discounted bus fares to and from the city centre.
  • Holiday entitlement of 28 days including bank holidays (increasing yearly).
  • Discounted meals on duty and access to high street discounts through Perks at Work.

Training and Development:

We offer amazing training resources and support from both managers and colleagues, providing opportunities for personal growth and career advancement.



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