Senior Customer Service Supervisor
2 weeks ago
About the Job:
We are seeking a highly skilled and experienced Team Leader to join our team in Dingwall, Scotland. As a Team Leader, you will be responsible for leading a team of agents, ensuring they meet performance targets and fostering a positive work environment.
Key Skills:
- Proven leadership experience, preferably in a team-based or customer-facing environment.
- Strong organisational and administrative skills, with the ability to manage multiple tasks efficiently.
- Ability to work under pressure while maintaining a positive and productive team atmosphere.
- Knowledge of the debt recovery industry and willingness to stay informed about changes and best practices.
- Flexibility and adaptability in response to shifting priorities and needs.
Salary and Benefits:
The salary for this position is approximately £26,000 per annum (with a review after 6 months). Additionally, you will receive 29 days of holiday (including bank holidays), a pension scheme, monthly incentives, and free on-site parking.
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