Private Patient Liaison Specialist

3 weeks ago


Cardiff, United Kingdom Spire Healthcare Full time

Role Overview

Spire Cardiff is seeking a skilled Private Patient Coordinator to support patients in navigating private treatment options and pathways.

The successful candidate will be responsible for managing Self-Pay patient enquiries, providing information on pricing, procedures, and consultants, and taking bookings and payments where necessary.

The role will also involve working with consultants and medical secretaries to ensure accurate fee information is maintained in relevant systems.

Key Responsibilities

  • Manage Self-Pay patient enquiries from initial contact to booking in a timely and effective manner.
  • Communicate clearly and effectively with prospective patients to provide information on pricing, procedures, and consultants.
  • Use digital systems to manage workload and prioritize tasks.
  • Work to agreed KPIs with a positive and proactive customer-focused attitude.
  • Provide support and guidance to consultants and their patients.
  • Convert warm leads into appointments and sales to meet key performance targets.
  • Take payments for planned diagnostics and treatments.
  • Act as a change champion for new ways of working and digital tools.
  • Demonstrate excellent communication, interpersonal, and relationship-building skills.

Requirements

  • Excellent customer service skills and a confident approach to handling multiple systems.
  • Experience working in a similar position, preferably in a fast-paced team environment.
  • Comfortable handling sensitive conversations and able to work methodically and systematically.
  • Demonstrable data processing skills and the ability to work effectively to a national sales framework.
  • Strong communication skills and the ability to positively lead teams across multiple locations.

What We Offer

  • A competitive salary and comprehensive benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.


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