Private Patient Liaison Specialist
3 days ago
Spire Cardiff is seeking a skilled Private Patient Coordinator to support patients in navigating suitable private pathways and treatment options.
This high-profile role involves providing support to patients with private medical insurance, as well as those who are self-pay. The successful candidate will be responsible for converting warm leads into appointments and admissions to meet key performance targets.
Key Responsibilities:
- Manage in-bound self-pay patient enquiries, in person, over the telephone and online/email, from initial enquiry through to booking in a timely and conscientious manner.
- Handle own workload effectively, utilizing digital systems such as CRM/Workflow/Pricing.
- Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability, and taking bookings and payments where appropriate.
- Manage all self-pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking, ensuring patient enquiry resolution.
- Work to agreed KPIs with a positive and proactive customer-focused attitude.
- Provide support and guidance to consultants and their patients.
- Convert warm leads into appointments/sales in order to meet key performance targets.
- Take payments for planned diagnostics and treatments.
- Act as a change champion for new ways of working, including digital tools.
- Demonstrate excellent communication, interpersonal, and relationship-building skills.
- Liaise with consultants and medical secretaries on consultant fee information, ensuring these are maintained appropriately in the relevant systems.
Requirements:
- Demonstrate excellent customer service skills and a confident approach to handling a variety of systems.
- Experience of working in a similar position.
- Comfortable handling sensitive conversations.
- Enjoy working in a collaborative, fast-paced team environment.
- Ability to work effectively to a national sales framework.
- Strong communication skills, demonstrating an ability to positively lead teams across multiple locations.
- Demonstrable ability to process data effectively and accurately.
- Ability to work in a methodical, systematic way.
Benefits:
Spire Healthcare Ltd offers a comprehensive benefits package, including a competitive salary, 35 days annual leave, employer and employee contributory pension, and more.
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