Private Patient Coordinator
2 months ago
Spire Cardiff has a new opportunity for a Private Patient Coordinator.
This high-profile role is in place to support patients to navigate suitable private pathways and treatment options. The Private Patient Coordinator will predominantly support Self-Pay patient enquiries at either enquiry, outpatient or in care stage as well as providing the support for patients with private medical insurance.
The role will support the conversion of warm leads into appointments and admissions in order to meet key performance targets.
Duties and Responsibilities:
- Manage in bound Self-Pay patient enquiries, in person, over the telephone and online/email, from initial enquiry through to booking in a timely and conscientious manner
- Handle own workload effectively
- Use of digital systems such as CRM/Workflow/Pricing
- Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability taking bookings and payments where appropriate
- Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking ensuring patient enquiry resolution
- Working to agreed KPIs with positive and proactive customer-focused attitude
- Provide support and guidance to consultants and their patients
- Convert warm leads into appointments/sales in order to meet key performance targets
- Take payments for planned diagnostics and treatments
- Act as a change champion for new ways of working including digital tools
- Demonstrate excellent communication, interpersonal and relationship building skills
- Utilising a variety of systems that support the prioritisation and managing of your workload
- Liaise with consultants and medical secretaries on consultant fee information ensuring these are maintained appropriately in the relevant systems
Who were looking for:
- To be able to demonstrate excellent customer service skills and a confident approach to handling a variety of systems
- Experience of working in a similar position
- Comfortable handling sensitive conversations
- Enjoys working in a collaborative, fast paced team environment
- Be able to work effectively to a national sales framework
- Strong communication skills, demonstrating an ability to positively lead teams across multiple locations
- Demonstrable ability to process data effectively and accurately
- The ability to work in a methodical, systematic way
Contract: Permanent, Full Time, 37.5hrs per week
Working Hours: Monday - Saturday between the hours of 08:00 - 19:00
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Free onsite parking
Our Values:
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
Succeeding and celebrating together
Closing Date: If we have received sufficient applications, we reserve the right to close this vacancy without further notice, so please submit your application as soon as possible.
-
Private Patient Sales Representative
3 weeks ago
Cardiff, Cardiff, United Kingdom Spire Healthcare Full timeSpire Cardiff: A Leading Provider of Private HealthcareWith a strong focus on delivering exceptional quality of care, Spire Cardiff is the largest and most modern provider of private healthcare in Wales. Our state-of-the-art facilities and cutting-edge medical technology ensure that our patients receive the best possible treatment.As a Private Patient Sales...
-
Spire Healthcare Private Patient Advisor
3 weeks ago
Cardiff, Cardiff, United Kingdom Spire Healthcare Full timeWhy Choose Spire Cardiff?At Spire Cardiff, we pride ourselves on being a leading provider of private healthcare in Wales. Our state-of-the-art facilities and cutting-edge medical technology ensure that our patients receive the best possible treatment.As a Private Patient Sales Advisor, you will be part of a friendly and self-pay team, working closely with...
-
Patient Care Coordinator
1 day ago
Cardiff, Cardiff, United Kingdom Bupa Dental Care Full timeRequired Skills and QualificationsGDC RegistrationPREFERRED DENTAL EXPERIENCECQC RequirementsPatient Record ManagementInstrument DecontaminationChair-Side Support to DentistsReception DutiesExceptional Patient CareWe are looking for an individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional patient care.
-
Experienced Fertility Care Coordinator
3 hours ago
Cardiff, Cardiff, United Kingdom Daniel Alexander Recruitment Ltd Full timeExperienced Fertility Care CoordinatorA reputable Private Fertility Clinic in the UK is seeking an experienced Fertility Care Coordinator to join their team.Salary: £50,000 - £65,000 per annum (dependent on experience)About the Role:This is a great opportunity for a detail-oriented and organized individual to coordinate patient care and support...
-
Private Practice Lead
3 days ago
Cardiff, Cardiff, United Kingdom dentistjobs.co - Jobboard Full timeLead Dentist Position in Busy PracticeHuge earning potential with a well-established patient and plan list to inherit. We are seeking a highly skilled and experienced dentist to lead our busy practice in Cardiff, South Wales.Four or five days per week working as a Lead Private DentistVery high earning position with a well-established patient and plan list to...
-
Nurse in Private Healthcare
4 weeks ago
Cardiff, Cardiff, United Kingdom Spire Healthcare Full timeNurse in Private Healthcare">We are seeking an experienced Nurse to join our team at Spire Cardiff Hospital, specializing in Private Healthcare. This is a fantastic opportunity to work in a dynamic and supportive environment and contribute to the delivery of high-quality patient care.">As a Nurse in Private Healthcare, you will be responsible for assessing...
-
Cardiff, Cardiff, United Kingdom Cardiff & Vale University Health Board Full timeAs a Pharmacy Technician with Cardiff and Vale University Health Board's Medicines Management Team, you will play a critical role in ensuring patients receive the best possible care. With a strong focus on patient-centered services, you will work closely with patients to identify solutions for safe medication management and provide comprehensive support...
-
Private Dental Practitioner
3 hours ago
Cardiff, Cardiff, United Kingdom Heart Dental Recruitment Full timeCompany Overview\Heart Dental has an exciting opportunity for a private dentist to join their mixed NHS and private dental practice. The practice offers established patient list and good private potential, making it an ideal position for a professional looking to grow their career.\Salary and Benefits\The successful candidate can expect a competitive salary...
-
Private Practice Opportunities in Cardiff
3 days ago
Cardiff, Cardiff, United Kingdom Heart Dental Recruitment Full timeDentist Opportunity in Cardiff: We are looking for an experienced and skilled dentist to join our team at Heart Dental in Cardiff. The successful candidate will have the opportunity to work in a private practice environment with access to modern facilities and equipment.About the Role:This is an exciting opportunity for a dentist to take their career to the...
-
Private Dental Practice Receptionist
6 days ago
Cardiff, Cardiff, United Kingdom Medmatch Full timeWe are seeking a highly motivated and organized Private Dental Practice Receptionist to join our team in a bustling town near Cardiff. This is an excellent opportunity for an experienced Dental Receptionist to work in a private-only dental practice with full-time or part-time flexibility.The successful candidate will enjoy:A competitive salary of £12 per...
-
Private Dentist Opportunity
3 days ago
Cardiff, Cardiff, United Kingdom MedMatch Full timeA private dentist opportunity has arisen at a modern dental clinic in a vibrant town near Cardiff. This is an exceptional chance to join a well-equipped practice with a strong focus on private care.Key HighlightsFlexible schedule available with one day a week commitment50% split on private earningsEstablished patient list ready for transferThe role is...
-
Private Practice Implant Dentistry
1 week ago
Cardiff, Cardiff, United Kingdom FUSION DENTISTRY LIMITED Full timeUnlock Your Potential as a Private Practice Implant DentistWe are seeking a highly skilled Private Practice Implant Dentist to join our team of experts at Fusion Dentistry Limited in Cardiff, Wales.As a leading private dental implant clinic, we offer a unique opportunity for you to develop your skills and expertise in restorative dentistry. Our clinic is...
-
Client Operations Coordinator
4 weeks ago
Cardiff, Cardiff, United Kingdom Northeast Private Client Group Full timeAbout Northeast Private Client Group:We value our clients and strive to provide exceptional service. Our team is dedicated to ensuring seamless order fulfillment and efficient administrative processes.Job Description:The ideal candidate will have experience in managing key client accounts and delivering excellent customer service.Responsibilities:Process...
-
Oncology Clinical Trials Coordinator
2 days ago
Cardiff, Cardiff, United Kingdom NHS Full timeVelindre University NHS Trust is proud to offer an exciting opportunity for a skilled and enthusiastic nurse to join our clinical trials unit team.About the RoleAs a Clinical Trials Coordinator, you will be responsible for working with a team to coordinate cancer clinical trials, provide information to cancer patients, and assist with the coordination of...
-
Resuscitation Training Coordinator
1 day ago
Cardiff, Cardiff, United Kingdom NHS Full timeAbout the Job:This Resuscitation Training Coordinator role presents a unique opportunity to make a difference in the lives of patients and families within the NHS. As a key member of our Resuscitation Service, you will be responsible for managing and coordinating training programs, developing educational resources, and promoting best practices in...
-
Cardiff, Cardiff, United Kingdom MBR Dental Full timeOverviewMBR Dental is assisting a dental practice located in Merthyr Tydfil, South Wales to recruit a Private Dentist to join their team on a permanent basis. This is an excellent opportunity for a skilled dentist to work with private patients and build a patient list.SalaryWe estimate the salary for this role to be around £80,000 - £100,000 per annum,...
-
Cardiff, Cardiff, United Kingdom MBR Dental Full timeAbout MBR DentalMBR Dental is a leading dental practice in South Wales seeking a dedicated and experienced dentist to join their team on a permanent basis.The ideal candidate will be a private general practitioner with excellent clinical skills and a strong passion for delivering high-quality patient care.As a member of our team, you will have the...
-
Dentist - Specialist Private Practice
3 hours ago
Cardiff, Cardiff, United Kingdom Heart Dental Recruitment Full timeCompany Overview:We are a leading private dental practice in Cardiff, seeking an associate dentist to join our team. As a reputable and well-established provider of high-quality dental care, we pride ourselves on our modern equipment, established patient list, and dedicated staff.Salary: £80,000 - £120,000 per annum, depending on experience.Job...
-
Medication Transportation Coordinator
3 days ago
Cardiff, Cardiff, United Kingdom Rowlands Pharmacy Full timeJob Description:This Medication Transportation Coordinator role is a great opportunity for a motivated and organized individual to join our team at Rowlands Pharmacy. As a key member of our delivery team, you will be responsible for coordinating the transportation of medications to patients across Amlwch and surrounding areas.Main Responsibilities:Coordinate...
-
Private Dentist
4 weeks ago
Cardiff, Cardiff, United Kingdom Rodericks Dental Full timeAbout Rodericks Dental PartnersAt Rodericks Dental Partners, we are committed to delivering exceptional quality dentistry and improving lives through our work.Role OverviewWe are seeking a skilled Private Dentist to join our team in South Wales. As a key member of our clinical team, you will play a vital role in providing top-notch care to our patients and...