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Private Patient Sales Advisor

1 month ago

Cardiff, Cardiff, United Kingdom Spire Healthcare Full time

Unlock Your Potential as a Private Patient Sales Advisor

Spire Cardiff is seeking a highly motivated and customer-focused individual to join our Self-Pay team as a Private Patient Sales Advisor. As a key member of our team, you will be responsible for managing all Self-Pay patient enquiries, converting warm leads into appointments, and delivering exceptional customer service.

About the Role:

  • Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking.
  • Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability etc.
  • Convert warm leads into appointments/sales in order to meet key performance targets
  • Deliver high quality customer service & care, in line with the expectations of a leading private healthcare business

What We Offer:

  • A competitive salary and comprehensive benefits package.
  • A collaborative and fast-paced team environment.
  • Opportunities for professional growth and development.

Requirements:

  • Excellent communication, interpersonal and relationship building skills.
  • A positive and proactive customer-focused attitude.
  • A confident approach to handling a variety of systems.

Working Hours and Contract Type:

Monday - Friday between 08:30 - 18:00. Fixed Term Contract - 6 months.