Private Patient Liaison Specialist
4 weeks ago
Spire Cardiff is seeking a Private Patient Coordinator to support patients in navigating private pathways and treatment options.
The successful candidate will be responsible for managing Self-Pay patient enquiries, handling own workload effectively, and utilizing digital systems such as CRM/Workflow/Pricing.
Key responsibilities include communicating clearly and effectively with prospective patients, providing information regarding pricing, procedures, consultants, and availability, and taking bookings and payments where appropriate.
The ideal candidate will have excellent communication, interpersonal, and relationship-building skills, as well as the ability to work effectively to a national sales framework.
Benefits include a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
Key Responsibilities:
- Manage in-bound Self-Pay patient enquiries, in person, over the telephone, and online/email, from initial enquiry through to booking in a timely and conscientious manner
- Handle own workload effectively
- Use of digital systems such as CRM/Workflow/Pricing
- Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability, taking bookings and payments where appropriate
- Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking ensuring patient enquiry resolution
- Working to agreed KPIs with positive and proactive customer-focused attitude
- Provide support and guidance to consultants and their patients
- Convert warm leads into appointments/sales in order to meet key performance targets
- Take payments for planned diagnostics and treatments
- Act as a change champion for new ways of working including digital tools
- Demonstrate excellent communication, interpersonal, and relationship-building skills
- Utilizing a variety of systems that support the prioritization and managing of your workload
- Liaise with consultants and medical secretaries on consultant fee information ensuring these are maintained appropriately in the relevant systems
Requirements:
- Excellent customer service skills and a confident approach to handling a variety of systems
- Experience of working in a similar position
- Comfortable handling sensitive conversations
- Enjoys working in a collaborative, fast-paced team environment
- Ability to work effectively to a national sales framework
- Strong communication skills, demonstrating an ability to positively lead teams across multiple locations
- Demonstrable ability to process data effectively and accurately
- Ability to work in a methodical, systematic way
Benefits:
- Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and development
Our Values:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
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