Technical Service Management Specialist

2 days ago


Saint Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time £27,300
Job Title: Technical Service Management Specialist

We are seeking a skilled Technical Service Management Specialist to join our service desk team. As a key member of our team, you will be responsible for ensuring efficient and high-quality technical support for our clients.

About the Role

You will be responsible for:

  • Managing the day-to-day operations of the service desk team.
  • Ensuring that all client technical queries and issues are resolved efficiently and effectively.
  • Providing technical guidance and support to team members to enhance their skills and knowledge.
  • Working closely with other teams to ensure seamless delivery of technical services.

Requirements

  • Proven experience in technical customer service and support.
  • Excellent communication and interpersonal skills.

Benefits

  • An estimated salary of £45,000 - £60,000 per annum, depending on experience.
  • A comprehensive benefits package including Simply Health plan, gym discounts, and an Employee Assistance Programme.
  • The opportunity to work in a dynamic and supportive team environment.


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