Service Delivery Excellence Specialist

2 days ago


Saint Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time £27,300
Key Responsibilities
    The Service Desk Team Manager will be responsible for the following key responsibilities:
      • Oversee the daily operations of the service desk team, ensuring that we deliver high-quality support to our clients.
      • Identify areas for improvement and implement strategies to enhance service delivery.
      • Grow and develop the service desk team by providing training, mentorship, and fostering collaboration to meet team and business goals.
      • Create and update service desk policies, processes, and procedures to optimize operations.
    The estimated salary for this role is around £45,000-£55,000 per annum, depending on experience, which is competitive for the St Ives, Cambridgeshire location.

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