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Administrative Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Gambling Commission Full time
About the Role

We are seeking an experienced Administrator to join our team in Birmingham, on a fixed-term contract. As the Casework Administrator, you will contribute to the crucial work of our casework and investigations secretariat function.

Key Responsibilities
  • Support the IMG CMG Coordinator in ensuring that all secretariat functions are delivered, including effective planning, resourcing, monitoring, reporting, and risk management.
  • Attend meetings and provide administrative support, including drafting agendas and taking minutes.
  • Liaise with internal colleagues at all levels of the organisation.
  • Assist in the delivery of quality assurance, including monitoring the delivery of case files and actions arising from meetings.
  • Work to tight deadlines and targets while managing a demanding administrative workload.
  • Arrange a high volume of meetings at short notice.
  • Update various action/tracker logs and tasks, which are spreadsheet-based, and monitor numerous Outlook inboxes.
  • Proofread and prepare letters to support the IMG CMG Coordinator.
  • Provide support to Directors in Operations when required.
  • Assist with the monitoring and administration of illegal markets and criminal work.
  • Assist with ad hoc projects.
Person Specification
  • Experience of administrative work.
  • Experience of minute or note taking.
  • Ability to learn quickly and think laterally to ensure smooth workflow and follow up with the IMG and CMG Coordinator, Directors, or colleagues.
  • Excellent planning and organisational skills with the ability to recognise and manage priorities.
  • Ability to monitor workflows and allocation of work based on existing caseload.
  • Ability to work with individuals at all levels of the Commission and strengthen existing relationships with external stakeholders.
  • Previous experience working to tight deadlines and targets and managing a demanding administrative workload.
  • Accurate typing ability.
  • Fully conversant with Microsoft Word, Excel, PowerPoint, the internet, and Outlook to an intermediate level.
  • AUDIO typing experience.
  • Ability to work and communicate with the team and manager in a confident manner.
Our Ways of Working

We are committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people, and ensuring the commercial gambling industry is run fairly and openly.

We work with the legal system, the public health system, community groups, and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.