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Customer Service Representative

2 months ago

Leicester, Leicester, United Kingdom Macildowie Recruitment and Retention Full time
Job Title: Customer Service Representative

Macildowie Recruitment and Retention is seeking a highly skilled Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and customers.

Key Responsibilities:
  • Answering telephone calls from customers, potential customers, and field engineers in a friendly and helpful manner
  • Setting up or cancelling maintenance on customer records as needed
  • Amending company computer records accurately, including correct completion of notes, sales invoices, and new occupier letters
  • Raising and amending engineers' visits and callouts as necessary in an efficient and accurate manner
  • Ensuring all engineers are emailed their work before the end of each working day
  • Making entries and amendments as appropriate in the company's computerised record systems
  • Placing orders for materials in a timely and accurate way
  • Taking customer credit card payments when necessary and recording the details accurately
  • Prompt and accurate filing of the office's paperwork
  • Carrying out mail room duties as needed
Requirements:
  • Strong customer service skills
  • Excellent communication skills
  • Administration skills
  • Ability to multitask

Please note that experience dealing with engineers is an advantage, but not essential. If you have a keen awareness of the importance of excellent customer service and are able to work under pressure in a busy office environment, we encourage you to apply.