Travel Industry Sales Professional

3 weeks ago


Sunderland, Sunderland, United Kingdom Hays Travel Full time

About the Role:

We are seeking an experienced Travel Consultant to join our successful teams in our branches.

As a Travel Consultant, you will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.

You will work as part of a team to drive business through social media, events and maintaining relationships with existing customers.

Our customers are at the forefront of everything we do, so exceptional customer service experience is required.

Your Key Responsibilities:

  • Build and maintain relationships with customers
  • Identify and meet customers' needs
  • Use social media to promote offers, generating customer engagement and sales leads
  • Participate in promotional events and activities to increase exposure of the branch
  • Achieve individual and team sales targets
  • Assist with the day-to-day operation of the branch
  • Will be willing to participate and deliver training appropriate to own development
  • Effectively perform administrative duties and follow processes accurately

What We Are Looking For:

  • Ability to work towards individual Travel Consultant targets and team sales targets
  • Excellent communication skills and customer service experience
  • Good accuracy and numerical skills
  • Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
  • Competent IT skills

Relevant Experience:

  • At least 1 year experience as a Travel Consultant
  • A proven sales record
  • Passionate about travel and tourism
  • Excellent travel product knowledge with a good working knowledge of tour operator systems
  • Good sales and presentation skills
  • Customer focused
  • Problem solving
  • Team player
  • Good organisational and time-management skills
  • Excellent communication skills
  • A recognised travel qualification (desirable)

What We Offer:

We offer a competitive salary with unlimited bonus potential, part-time hours available and the opportunity to work with a successful and growing company.



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