Cruise Team Leader

1 week ago

Sunderland, Sunderland, United Kingdom Hays Travel Full time

About the Role

Hays Travel is seeking a confident and sales-driven individual to lead our Vista Sales Call Centre team. As a Cruise Team Leader, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.

Key Responsibilities

  • Supervise and lead by example while motivating a team to achieve sales targets.
  • Maximise team sales and proactively identify/address performance and conduct issues.
  • Carry out daily enquiry audits and KPI reviews to ensure administration and customer service standards are upheld.
  • Assist in emergency or operational difficulties and proactively build and maintain relationships between departments and divisions.
  • Provide motivational and inspiring daily Buzz sessions and assist with call monitoring and providing constructive feedback.
  • Effectively communicate and positively promote organisational changes and encourage training opportunities within the workplace.
  • Motivate, praise, and encourage staff through open and honest communication.

Requirements

  • Commitment to contribute to the growth of the business and the development of the team.
  • Ensure that the company values are demonstrated at all times and that others follow this standard.
  • Excellent verbal and written communication skills and ability to liaise with staff at all levels.
  • Effective motivational skills and the ability to remain positive and professional at all times.
  • Enthusiastic and proactive with the ability to work independently and as part of a team.
  • Ability to work effectively with people from diverse backgrounds.

Experience

  • Customer service experience and excellent cruise product knowledge.
  • Worked within a Travel Sales environment and experience of leading a team.

About Hays Travel

Hays Travel is the UK's largest independent travel agency, specialising in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more.

  • Cruise Team Leader

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job Title: Cruise Team Leader - Sales and OperationsHays Travel, the UK's largest independent travel agency, is seeking a confident and sales-driven individual to join our team as a Cruise Team Leader - Sales and Operations.About the Role:As a Cruise Team Leader - Sales and Operations, you will be responsible for managing and developing a team of agents,...

  • Cruise Team Leader

    1 month ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a confident and sales-driven individual to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.Key ResponsibilitiesSupervise and lead by...

  • Cruise Team Leader

    1 month ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a confident and sales-driven individual to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.Key ResponsibilitiesSupervise and lead by...

  • Cruise Team Leader

    1 month ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a confident and sales-driven individual to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.Key ResponsibilitiesSupervise and lead by...

  • Cruise Team Leader

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a confident and sales-driven individual to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.Key ResponsibilitiesSupervise and lead by...

  • Cruise Team Leader

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a confident and sales-driven individual to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.Key ResponsibilitiesSupervise and lead by...

  • Cruise Team Leader

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a confident and sales-driven individual to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.Key ResponsibilitiesSupervise and lead by...

  • Cruise Team Leader

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a confident and sales-driven individual to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.Key ResponsibilitiesSupervise and lead by...

  • Cruise Team Leader

    4 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a confident and sales-driven individual to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.Key ResponsibilitiesSupervise and lead by...

  • Cruise Team Leader

    4 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a confident and sales-driven individual to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.Key ResponsibilitiesSupervise and lead by...

  • Cruise Team Leader

    1 month ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a confident and sales-driven individual to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.Key ResponsibilitiesSupervise and lead by...

  • Cruise Team Leader

    1 month ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a confident and sales-driven individual to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.Key ResponsibilitiesSupervise and lead by...

  • Cruise Team Leader

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a confident and sales-driven individual to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.Key ResponsibilitiesSupervise and lead by...

  • Cruise Team Leader

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a confident and sales-driven individual to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.Key ResponsibilitiesSupervise and lead by...

  • Cruise Team Leader

    1 week ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a confident and sales-driven individual to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.Key ResponsibilitiesSupervise and lead by...

  • Cruise Team Leader

    2 months ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About Hays TravelHays Travel is a leading independent travel agency, renowned for providing high-quality holidays and exceptional customer service. With over 470 branches across the UK and a head office in Sunderland, we have a strong presence in the industry.Job DescriptionWe are seeking a confident and sales-driven individual to join our team as a Cruise...

  • Luxury Cruise Sales Consultant

    1 month ago

    Sunderland, Sunderland, United Kingdom Succeed Recruitment Solutions Full time

    Luxury Cruise Consultant RoleWe are seeking an experienced and knowledgeable Luxury Cruise Consultant to join our team at Succeed Recruitment Solutions. As a Luxury Cruise Consultant, you will be responsible for selling luxury cruise holidays for all partner cruise lines, including ocean and river cruises. Your expertise will be invaluable in tailoring...

  • Luxury Cruise Sales Consultant

    1 month ago

    Sunderland, Sunderland, United Kingdom Succeed Recruitment Solutions Full time

    Luxury Cruise Consultant RoleWe are seeking an experienced and knowledgeable Luxury Cruise Consultant to join our team at Succeed Recruitment Solutions. As a Luxury Cruise Consultant, you will be responsible for selling luxury cruise holidays for all partner cruise lines, including ocean and river cruises. Your expertise will be invaluable in tailoring...

  • Cruise Team Leader

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a highly motivated and experienced leader to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of sales agents to deliver exceptional customer service and achieve monthly targets.Key ResponsibilitiesSupervise and lead...

  • Cruise Development Executive

    4 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job DescriptionRole SummaryThe Cruise Development Executive will be responsible for proactively managing and developing existing/new supplier relationships to increase sales levels, identifying product, and maximising earning potential for the Group by negotiating the best commercial terms, marketing, and funding support from suppliers.To assist in the...