Cruise Team Leader

1 month ago

Sunderland, Sunderland, United Kingdom Hays Travel Full time

About the Role

Hays Travel is seeking a confident and sales-driven individual to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.

Key Responsibilities

  • Supervise and lead by example while motivating a team to achieve sales targets
  • Maximise team sales and identify/address performance and conduct issues
  • Carry out daily enquiry audits and KPI reviews to ensure administration and customer service standards are upheld
  • Assist in emergency or operational difficulties and proactively build and maintain relationships between departments and divisions
  • Provide motivational and inspiring daily Buzz sessions and assist with call monitoring and providing constructive feedback
  • Effectively communicate and positively promote organisational changes and encourage training opportunities within the workplace
  • Motivate, praise, and encourage staff through open and honest communication

Requirements

  • Commitment to contribute to the growth of the business and the development of the team
  • Ensure that the company values are demonstrated at all times and that others follow this standard
  • Excellent verbal and written communication skills and ability to liaise with staff at all levels
  • Effective motivational skills and the ability to remain positive and professional at all times
  • Enthusiastic and proactive with the ability to work independently and as part of a team
  • Ability to work effectively with people from diverse backgrounds

About Hays Travel

Hays Travel is the UK's largest independent travel agency, specialising in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland is home to tour operator teams, finance, marketing, people/HR, and IT, plus many more.

What We Offer

Hays Travel offers a dynamic and supportive work environment, with opportunities for career development and growth. We are committed to providing excellent customer service and strive to deliver exceptional results. If you are a motivated and sales-driven individual who is passionate about delivering exceptional customer service, we would love to hear from you.

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