Cruise Commercial Manager

4 weeks ago


Sunderland, Sunderland, United Kingdom Hays Travel Full time

Job Title: Cruise Commercial Manager

Job Summary:

We are seeking a highly motivated and experienced Cruise Commercial Manager to join our team at Hays Travel. As a key member of our commercial team, you will be responsible for developing and maintaining strong relationships with our suppliers to drive sales growth and maximize our earning potential.

Key Responsibilities:

  • Negotiate commercial terms with suppliers to ensure guaranteed overrides, targeted overrides, marketing funds, tactical offers, and staff incentives are negotiated and communicated where appropriate.
  • Maximise overall sales throughout the group by identifying product that would be suitable to market, with the support from the suppliers.
  • Meet with suppliers to build and maintain supplier relationships.
  • Hold weekly market trend discussions with suppliers and effectively communicate market position to line manager, in preparation for weekly trading meetings.
  • Support relationship management with the Sales, Product, and Marketing departments to ensure funding opportunities from suppliers are maximised in order for personal and department KPIs to be achieved.
  • Raise sponsorship funds from suppliers for Hays and Independence Group Conferences.
  • Deal with branch queries for suppliers such as commission, price matches, errors, and general queries and use problem-solving skills to bring to resolution.
  • Continual review of all internal processes and procedures, ensuring agreed departmental processes and procedure documents are maintained.
  • Gain full understanding of the different trading divisions within the group and their working practices.
  • Schedule and complete one-to-one sessions and appraisals for direct reports in line with company policy. Provide necessary feedback to manager.
  • Support the management of the day-to-day operation of the department.
  • Providing exceptional customer service at all times.
  • Willingness to participate in and deliver training appropriate to own development.
  • Effectively perform administrative duties.
  • Participate in ad-hoc duties or prepare ad-hoc information where required.

Requirements:

  • Previous travel industry experience ideally within a commercial role.
  • Excellent travel product knowledge.
  • Excellent communication, persuasive negotiation, and influencing skills.
  • Highly motivated, confident, and committed.
  • Upbeat, enthusiastic, and positive attitude with a commitment to contribute to the growth of the business.
  • Strong stakeholder engagement skills.
  • Relationship management.
  • Exceptional interpersonal and teamwork skills.
  • A real passion for delivering consistent, exceptional customer service.
  • Results-focused.
  • Strong commercial skills and awareness.
  • Well-organised and able to manage a range of responsibilities, prioritising tasks as required.
  • Excellent verbal and written communication skills and ability to liaise with all levels of staff from branch level to Director.
  • Excellent knowledge of the travel industry.
  • Ability to work towards individual and team sales targets.
  • Good accuracy and numerical skills.

General:

  • To undertake any other duties that may fall into the job criteria.
  • To conform with all company policies and procedures including Health and Safety.
  • To treat all employees, customers, and suppliers with dignity and respect.
  • This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved.


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