Cruise Commercial Manager
4 weeks ago
Job Title: Cruise Commercial Manager
Job Summary:
We are seeking a highly motivated and experienced Cruise Commercial Manager to join our team at Hays Travel. As a key member of our commercial team, you will be responsible for developing and maintaining strong relationships with our suppliers to drive sales growth and maximize our earning potential.
Key Responsibilities:
- Negotiate commercial terms with suppliers to ensure guaranteed overrides, targeted overrides, marketing funds, tactical offers, and staff incentives are negotiated and communicated where appropriate.
- Maximise overall sales throughout the group by identifying product that would be suitable to market, with the support from the suppliers.
- Meet with suppliers to build and maintain supplier relationships.
- Hold weekly market trend discussions with suppliers and effectively communicate market position to line manager, in preparation for weekly trading meetings.
- Support relationship management with the Sales, Product, and Marketing departments to ensure funding opportunities from suppliers are maximised in order for personal and department KPIs to be achieved.
- Raise sponsorship funds from suppliers for Hays and Independence Group Conferences.
- Deal with branch queries for suppliers such as commission, price matches, errors, and general queries and use problem-solving skills to bring to resolution.
- Continual review of all internal processes and procedures, ensuring agreed departmental processes and procedure documents are maintained.
- Gain full understanding of the different trading divisions within the group and their working practices.
- Schedule and complete one-to-one sessions and appraisals for direct reports in line with company policy. Provide necessary feedback to manager.
- Support the management of the day-to-day operation of the department.
- Providing exceptional customer service at all times.
- Willingness to participate in and deliver training appropriate to own development.
- Effectively perform administrative duties.
- Participate in ad-hoc duties or prepare ad-hoc information where required.
Requirements:
- Previous travel industry experience ideally within a commercial role.
- Excellent travel product knowledge.
- Excellent communication, persuasive negotiation, and influencing skills.
- Highly motivated, confident, and committed.
- Upbeat, enthusiastic, and positive attitude with a commitment to contribute to the growth of the business.
- Strong stakeholder engagement skills.
- Relationship management.
- Exceptional interpersonal and teamwork skills.
- A real passion for delivering consistent, exceptional customer service.
- Results-focused.
- Strong commercial skills and awareness.
- Well-organised and able to manage a range of responsibilities, prioritising tasks as required.
- Excellent verbal and written communication skills and ability to liaise with all levels of staff from branch level to Director.
- Excellent knowledge of the travel industry.
- Ability to work towards individual and team sales targets.
- Good accuracy and numerical skills.
General:
- To undertake any other duties that may fall into the job criteria.
- To conform with all company policies and procedures including Health and Safety.
- To treat all employees, customers, and suppliers with dignity and respect.
- This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved.
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